Part Time - Web Store Fulfillment Lead

San Diego State University; San Diego (CA); On-site; USD 22,000 - 31,000; Part time

Job summary

San Diego State University's SDSU Bookstore Web, Aztec Shops, is seeking a Part Time Web Store Fulfillment Lead in San Diego, CA. The role supports fulfillment, administration and customer experience of the university's online store, with a pay rate of $19.00 per hour and on-site work requirements.

Responsibilities include processing web and phone orders, handling inquiries, processing returns, and coordinating with the Web Store Manager to plan labor during peak periods.

Qualifications

• High School Diploma or GED required, plus four years of education/experience.
• Must be computer literate with knowledge of Microsoft Office products.
• Strong communication, interpersonal and organizational skills.
• Ability to meet deadlines, work independently and handle multiple tasks.

Responsibilities

• Process web store and phone orders; ship next business day.
• Handle customer inquiries by phone and email; respond by the next business day.
• Process merchandise returns per store policy and maintain records.
• Maintain safe and clean working environment and assist in scheduling part-time labor during peak periods.

Education

High School Diploma or GED

Job description

Part Time - Web Store Fulfillment Lead

Date Posted:10/20/2026Job Code:SHOPSCSB/30340/Web Store Web Fulfillment LeadDepartment:SDSU Bookstore WebAddress:5500 Campanile DriveCity:San DiegoState:CACategory:Campus Stores / BookstoreSalary Range:$19.00-$19.00

COMPENSATION:

Pay Rate: $19.00 per hour

Additional information about our compensation scales is available at: www.aztecshops.com/employment.

SUMMARY:

Under general direction, the Web Fulfillment Lead is responsible for assisting in the fulfillment, administration and overall customer experience of Aztec Shops' website.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Web store and phone orders are processed and shipped the next business day.
• Handle customer inquiries, through both phone and e-mail, responding by the next business day.
• Processes merchandise returns in accordance to store policy.
• Assures merchandise is handled and shipped in accordance with company standards.
• Works closely with Web Store manager to schedule sufficient part time labor during peak selling periods to ensure prompt processing of all orders.
• Assists in the training and supervision of part time staff during peak business periods.
• Assists in the development of written procedures to be used as a training tool for part time labor and for on-going policy and procedure documentation; updates written procedures when needed.
• Understands and utilizes systems and programs used in the fulfillment of all web and phone orders.
• Maintains all records and files in an organized and efficient manner.
• Maintains a safe and clean working environment in accordance with company safety standards.
• Understands register and auditing procedures and adheres to all sales audit standards.
• Works closely with Shipping and Receiving to ensure customer orders are shipped the next business day.
• Works closely with the Web Store Manager to identify and communicate any issues with merchandise.
• Works to maintain the high standards set by Aztec Shops when dealing with both our internal and external customers to reflect a positive and professional environment.
• Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties as assigned.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree; plus four years combination of education and experience. Must be able to meet the demands of deadlines, be self-motivated, and have the ability to make independent decisions. Must be computer literate with knowledge of Microsoft Office products. Strong communication, interpersonal skills, and organizational skills are required.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

LANGUAGE SKILLS:

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.

Requires the ability to read, comprehend, analyze, and interpret general business information and policy manuals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management and employees of the organization.

MATHEMATICAL SKILLS:

Must be able to perform basic math functions; add, subtract, multiply and divide.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions delivered in oral or written form.

MANUAL DEXTERITY:

Must have average levels of eye/hand/foot coordination. Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.

PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.

PHYSICAL DEMANDS:

Must be physically able to operate office equipment such as computers, copy machines, and facsimile machines. While performing the duties of this job, the employee is frequently required to sit; use hands to touch, handle, or feel objects; key pad or papers, book and reach with hands and arms. Employee is frequently required to sit and may occasionally stand and/or walk. Must be able to move, lift or carry heavy objects or materials up to 10 pounds. Specific visual abilities required by this job include close vision, peripheral visions, distance vision, and color vision for extensive reading and interpretation of reports and documents.

WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a traditional office setting with occasional travel to work site for project management and inspections. The noise level in the work environment is moderate. This position requires on-site presence due to the scope of the duties, and it would not be eligible for remote work.

SUPPLEMENTAL INFORMATION:

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.

Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.

BACKGROUND CHECK INFORMATION:

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.

For additional information about the SDSU campus policy please visit affirming equal opportunity