Part Time - Web Store Fulfillment Lead

Aztec Shops, Ltd.; San Diego (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Aztec Shops, Ltd. is seeking a Web Fulfillment Lead to support fulfillment, administration, and customer experience for the university store’s website.

Responsibilities include processing web and phone orders, handling inquiries, returns, and ensuring timely shipping next business day, with supervision of part-time staff during peak periods. The role requires coordination with the Web Store Manager, development of procedures, and adherence to safety and company policies.

Qualifications

• High School Diploma or GED plus four years combination of education and experience.
• Must be computer literate with knowledge of Microsoft Office products.
• Strong communication, interpersonal skills, and organizational skills.

Responsibilities

• Web store and phone orders are processed and shipped the next business day.
• Handle customer inquiries via phone and e‑mail, responding by the next business day.
• Process merchandise returns per store policy.
• Ensure merchandise is handled and shipped per company standards.
• Coordinate with Web Store manager to schedule part-time labor during peak periods.
• Assist in training and supervising part-time staff during peak periods.
• Develop written procedures as training tools for part-time labor and ongoing policy documentation.

Skills

Communication

Interpersonal skills

Organizational skills

Deadline-driven

Self-motivated

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Under general direction, the Web Fulfillment Lead is responsible for assisting in the fulfillment, administration and overall customer experience of Aztec Shops’ website.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Web store and phone orders are processed and shipped the next business day.

Handle customer inquiries, through both phone and e‑mail, responding by the next business day.

Processes merchandise returns in accordance to store policy.

Assures merchandise is handled and shipped in accordance with company standards.

Works closely with Web Store manager to schedule sufficient part time labor during peak selling periods to ensure prompt processing of all orders.

Assists in the training and supervision of part time staff during peak business periods.

Assists in the development of written procedures to be used as a training tool for part time labor and for on‑going policy and procedure documentation; updates written procedures when needed.

Understands and utilizes systems and programs used in the fulfillment of all web and phone orders.

Maintains all records and files in an organized and efficient manner.

Maintains a safe and clean working environment in accordance with company safety standards.

Understands register and auditing procedures and adheres to all sales audit standards.

Works closely with Shipping and Receiving to ensure customer orders are shipped the next business day.

Works closely with the Web Store Manager to identify and communicate any issues with merchandise.

Works to maintain the high standards set by Aztec Shops when dealing with both our internal and external customers to reflect a positive and professional environment.

Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel.

Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree; plus four years combination of education and experience. Must be able to meet the demands of deadlines, be self‑motivated, and have the ability to make independent decisions. Must be computer literate with knowledge of Microsoft Office products. Strong communication, interpersonal skills, and organizational skills are required.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

LANGUAGE SKILLS:

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.

Requires the ability to read, comprehend, analyze, and interpret general business information and policy manuals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one‑on‑one, small, and large group situations to customers, management and employees of the organization.

MATHEMATICAL SKILLS:

Must be able to perform basic math functions; add, subtract, multiply and divide.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions delivered in oral or written form.

MANUAL DEXTERITY:

Must have average levels of eye/hand/foot coordination. Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.

PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.

PHYSICAL DEMANDS:

Must be physically able to operate office equipment such as computers, copy machines, and facsimile machines. While performing the duties of this job, the employee is frequently required to sit; use hands to touch, handle, or feel objects; key pad or papers, book and reach with hands and arms. Employee is frequently required to sit and may occasionally stand and/or walk. Must be able to move, lift or carry heavy objects or materials up to 10 pounds. Specific visual abilities required by this job include close vision, peripheral visions, distance vision, and color vision for extensive reading and interpretation of reports and documents.

WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a traditional office setting with occasional travel to work site for project management and inspections. The noise level in the work environment is moderate. This position requires on‑site presence due to the scope of the duties, and it would not be eligible for remote work.

Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid‑day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.

BACKGROUND CHECK INFORMATION:

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full‑time, part‑time non‑student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti‑discrimination laws.

Our Organization

Aztec Shops, Ltd., founded in 1931, is a non-profit corporation that functions as an auxiliary of San Diego State University. As a “self‑sustaining” non‑profit SDSU auxiliary, Aztec Shops operates without subsidy from the University or the State. The corporation manages a variety of services including operation of SDSU Campus Stores, SDSU Dining, SDSU Conference Services, SDSU Licensing, and Commercial and Residential Real Estate properties surrounding campus.

Mission StatementAztec Shops, Ltd., strives to advance the priorities of San Diego State University and enhance the quality, affordability, and accessibility of every student’s educational experience and success. Aztec Shops is a leader in comprehensive, sustainable and innovative practices and is responsive to the SDSU community, contributing strategically and financially for the greater good of the University, its students and student programs.

Aztec Shops Values......integrity, honesty, transparency and responsibility-- among all Aztec Shops employees and leadership staff.

...a culture of open communication, mutual respect and belonging-- in every facet of our work.

...our partnership with San Diego State University-- with students as the main priority, we actively participate in the advancement of the strategic long‑term and immediate short‑term needs and goals of the University.

...our professional staff– Aztec Shops has created a unique culture that encourages a positive work environment and allows for work‑life balance and opportunities for advancement.

...the principles of responsible environmental stewardship– Aztec Shops is committed to supporting a resilient and sustainable university community by using innovative practices with transparency, fairness, efficiency, and accountability in alignment with the University’s goals.

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.