Part Time Visual Keyholder

COS; New York (NY); On-site; USD 33,000 - 36,000; Part time

Benefits offered by this job

25% staff discount across all H&MGroup

H&M Incentive Program (HIP)

Job summary

COS in New York is seeking a Visual Merchandiser to shape the in-store customer journey with a keen eye for aesthetics and commercial impact. You will elevate our collection by aligning displays with brand identity and seasonal trends.

You will create window and mannequin displays, interpret sales data to inform visuals, train team members, and act as a brand ambassador to drive engagement and sales.

Qualifications

• Customer-centric mindset with ability to enhance in-store experiences.
• Skilled in executing brand visual guidelines and window displays.
• Strong knowledge of current fashion trends and seasonal styling.
• Experience using KPIs, sales data and customer feedback to inform visuals.
• Excellent communication and active listening.
• Adaptable and responsive to changing priorities.
• Eager to learn and grow professionally.
• Available to work evenings, weekends and holidays.

Responsibilities

• Provide expert styling and create a visually compelling store environment.
• Use sales data and insights to guide visual direction.
• Design and install window displays reflecting trends and brand identity.
• Style mannequins and outfits to inspire purchases.
• Merchandise the shop floor per company guidelines.
• Support sales team and ensure seamless customer experiences.
• Set high visual standards and train staff for consistency.
• Serve as brand ambassador enhancing customer journey.

Skills

Customer focus

Visual standards

Fashion trends

Commercial awareness

Communication

Adaptability

Willingness to learn

Flexible hours

Job description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life-elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store’s visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Qualifications

• Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is apart-time position with a contract of 29 hours a week.

Compensation

Compensation: $23.54 -$26.48

Benefits

We’re committed to supporting our employees with a ange of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Canada-based colleagues also receive:

• Health & Dental Coverage
• RRSP Program
• 25% Staff Discount
• Vacation/Wellness, Holiday, and Parental Pay
• Life & Disability Insurance
• Employee Assistance program (EPA)
• Employee Referral Bonus

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organization. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.