Part-Time Virtual Customer Service Specialist

State of Georgia; Atlanta (GA); Remote; USD 80,000 - 100,000; Part time

Job summary

The State of Georgia is looking for a part-time Customer Service Specialist to assist customers at the Secretary of State Call Center. This role involves providing exceptional customer service, resolving inquiries, and maintaining accurate records in a supportive team environment. Candidates should have a strong understanding of customer service principles and experience in a call center setting.

Qualifications

• 3 months experience in a call center environment required.
• Ability to manage high call volumes and maintain detailed records.
• Proficiency with databases and telephone systems.

Responsibilities

• Serve as the primary contact for inbound calls to the Secretary of State Call Center.
• Provide clear and prompt responses to customer inquiries.
• Document customer interactions accurately.

Skills

Customer service principles

Listening skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Position Summary

The Customer Service Specialist will assist customers calling into the Secretary of State Call Center under supervision. This part-time role involves providing exceptional customer service, answering inquiries, and supporting the resolution of customer issues efficiently and accurately.

Essential Duties & Responsibilities

• Serve as the primary point of contact for inbound calls to the Secretary of State Call Center.
• Deliver friendly, professional, and knowledgeable customer service, ensuring all inquiries are addressed clearly and promptly.
• Stay up to date on all Secretary of State (SOS) policies, procedures, and division-specific information to provide accurate guidance to customers.
• Utilize approved resources and tools to enhance customer service and resolve issues effectively.
• Meet established performance goals and metrics related to call volume, quality, and customer satisfaction.
• Identify and report recurring technical or administrative issues to the appropriate team or department.
• Accurately document customer interactions and update records as necessary.
• Perform other related duties as assigned.
  
  

Knowledge, Skills & Abilities

• Strong understanding of customer service principles and processes.
• Ability to manage a high volume of calls from a diverse public.
• Excellent listening skills to identify customer issues and provide accurate information.
• Familiarity with relevant laws, regulations, and policies, with the ability to apply them effectively.
• Ability to maintain detailed logs and records of customer interactions.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Clear and effective verbal and written communication skills.
• Ability to research and access the correct information to assist customers.
• Proficiency with databases and telephone systems to handle high call volumes.
• Basic computer skills and comfort using electronic systems for daily tasks.
• Ability to communicate clearly and effectively with both customers and internal teams.
  
  

Supervision Requirements

• This position operates under direct supervision, with performance expectations outlined in the training process.
  
  

Minimum Qualifications

• At least 3 months of experience in a call center environment.
  
  

Preferred Qualifications

• Previous customer service experience in a high-volume setting.
  
  

Education Requirements

• High school diploma or equivalent.
  
  

Position Type: Part-Time (Virtual)

Work Schedule: Monday through Friday

Available Shifts: 8:00 AM - 1:00 PM, 10:00 AM - 3:00 PM, or 11:30 AM - 4:30 PM (Eastern Time)

This part-time virtual role offers the opportunity to deliver essential customer service support while working in a collaborative and encouraging team environment.

Bachelor's degree in a related field from an accredited college or university AND Two years of related experience, One year of which in a supervisory position OR Associate's degree in a related field from an accredited college or university AND Five years of related experience, Two years of which in a supervisory position OR Six years of related experience, Three years of which in a supervisory position OR One year of experience at the lower level (RCT012) or position equivalent.

Additional Information

• Agency Logo: Requisition ID: REG0499
• Number of Openings: 10
• Advertised Salary: $20/HR
• Shift: Variable
• Posting End Date: Jun 30, 2025