Part-Time Veterinary Receptionist (Care Coordinator) - Inland Valley Veterinary Specialists

PetVet Care Centers; Upland (CA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Wellbeing support & Calm app access

Job summary

PetVet Care Centers Inland Valley Veterinary Specialists in Upland, CA is seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on delivering exceptional client service, coordinating appointments, and supporting hospital operations in a fast-paced setting.

The ideal candidate will have strong communication skills, experience in the veterinary field, and a passion for helping pets and their families.

Qualifications

• High school diploma or GED or equivalent
• Excellent customer service skills
• Currently working in the veterinary field
• Receptionist, veterinary assistants, kennel attendants, students studying a veterinary program are all prime candidates.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Receptionist experience

Veterinary field experience

Education

High school diploma or GED

Job description

PetVet Care Centers' Inland Valley Veterinary Specialists is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Since opening its doors in 2000, Inland Valley Veterinary Specialists & Emergency Center in Upland, CA has been a vital resource for emergency and specialty veterinary care across San Bernardino, Los Angeles, Riverside, and surrounding counties — available 24/7, 365 days a year. The hospital's collaborative model works in direct partnership with referring primary care veterinarians, offering advanced services including surgery, radiology, endoscopy, and blood transfusions in a team-driven, high-stakes environment.

Why Join Us

• Join a fast-paced, 24-hour veterinary emergency hospital where every team member plays an important role in patient care. Our hospital is dedicated to providing compassionate, high-quality emergency medicine while creating a supportive and team-oriented environment for our staff.
• As a receptionist, you'll be the first point of contact for pet owners during some of their most stressful moments, working alongside experienced veterinary professionals who value communication, teamwork, and exceptional client service.
• If you thrive in a busy environment, enjoy helping people and their pets, and want to be part of a team that makes a difference every day, we'd love to meet you. Excellent position to grow and extend your career into pet nursing. Calling out all students, kennel attendants , and CSR's looking to take that next step.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• Currently working in the veterinary field.
• Receptionist, veterinary assistants, kennel attendants, students studying a veterinary program are all prime candidates.

Preferred Skills (Nice to Have)

• 1+ years of receptionist experience in the veterinary field in either of the forementioned roles

Schedule

• Tuesday; 6:00PM-1:00AM
• Friday; 11:30AM-8:00PM
• Saturday and Sunday; 5:30PM-1:00AM

What We Offer

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range $19—$20 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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