Part Time Veterinary Receptionist (Care Coordinator) - Critter Creek Veterinary Hospital

Crittercreekvet; Lincoln (CA); On-site; USD 23,000 - 26,000; Part time

Job summary

Critter Creek Veterinary Hospital in Lincoln, California is seeking a Part Time Veterinary Receptionist (Care Coordinator) to join our team. You will handle front desk duties, greet clients, schedule appointments, manage phone lines, and support hospital operations with a calm, professional presence.

Ideal candidates have a HS diploma, excellent customer service, basic animal handling knowledge, and comfort with cash handling and data entry in our practice management system.

Qualifications

• 18 years of age or older to be considered for this position
• High school diploma or GED or equivalent combination of education, certification, training, and/or experience
• General small animal handling and knowledge
• Excellent customer service skills including multi-phone line handling, general computer proficiency, and cash handling

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being
• Assists with medication pickups, inquiries, and provides information about services and products
• Inputs and manages data in practice management software, including billing and accounts
• Assists with retail sales, weighing pets, processing faxes, and maintaining records
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Skills

Customer service

Phone handling

Cash handling

Data entry

Education

High school diploma or GED

Tools

Practice management software

Job description

Part Time Veterinary Receptionist (Care Coordinator) - Critter Creek Veterinary Hospital

PetVet Care Centers' Critter Creek Veterinary Hospital is currently seeking a Part Time Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Critter Creek Veterinary Hospital in Lincoln, California is known for its personalized approach to veterinary medicine and strong client relationships. The team values collaboration, compassion, and delivering high-quality care in a welcoming environment.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• General small animal handling and knowledge.
• Excellent customer service skills including multi-phone line handling, general computer proficiency, and cash handling.

Preferred Skills (Nice to Have)

• Basic medical terminology, animal handling and restraint, vaccine knowledge

Schedule:

• Saturday; 8AM-5PM

Pay Range

$17 — $19 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Why Consider Our Lincoln Hospital?

At Critter Creek Veterinary Hospital, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Critter Creek Veterinary Hospital, where you’ll be a respected member of a team that loves animals and values the contributions from every individual on the team.

• We invite you to explore your veterinary career options with Critter Creek Veterinary Hospital, where you’ll be a respected member of a team that loves animals and values the contributions from every individual on the team. - Critter Creek Veterinary Hospital Team