Kennel Assistant / Care Coordinator - Rocklin Road Animal Hospital

Petvet-Care-Centers; Rocklin (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid parental leave

401(k) with company match

Team member pet discounts

Calm app access / 24/7 EAP

CE stipends and career development

Relief fund for team members

Job summary

Rocklin Road Animal Hospital, part of PetVet Care Centers, is hiring a Kennel Assistant / Care Coordinator in Rocklin, CA. This role supports veterinarians and technicians, handles daily care, and provides exceptional client service. It combines kennel duties with administrative support to ensure smooth hospital operations.

The position is full-time with a schedule that includes weekends. Benefits and a collaborative team culture are emphasized to deliver high-quality care for pets and their

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED.
• Flexibility to work weekends and holidays.
• Able to lift and move up to 50 pounds and perform physically demanding tasks.

Responsibilities

• Feed and monitor animals; record appetites, water intake, and waste.
• Assist veterinarians and technicians with handling and restraint of pets.
• Maintain hospital cleanliness; clean equipment and facilities.
• Follow cleaning schedules; sanitize cages, runs, and related areas.

Skills

Customer Service

Communication

Teamwork

Time Management

Organization

Multi-tasking

Dependability

Attention to Detail

Education

High School Diploma or GED

Job description

Kennel Assistant / Care Coordinator - Rocklin Road Animal Hospital

Full-time Kennel Assistant / Care Coordinator -

PetVet Care Centers' Rocklin Road Animal Hospital is currently seeking a Kennel Assistant / Care Coordinator to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Kennel Assistantwho supports and adds value to an efficient organization dedicated to quality care and exceptional service. This position supports veterinarians and technicians in their daily tasks by cleaning and maintaining equipment; feeding, exercising, restraining and handling pets. On the other hand, as a Care Coordinator, who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

At Rocklin Road Animal Hospital in Rocklin, California is a dedicated, team-oriented hospital that prides itself on providing compassionate care to every patient. Our staff enjoys a supportive and collaborative environment where each team member’s contributions are valued, and there’s always room to learn and grow. Prospective candidates can expect a workplace where passion for animals and commitment to client service go hand in hand.

Key Responsibilities

• Feeds animals as prescribed by the attending Veterinarian or as the owner has requested; records appetites; water intake, as well as fecal and urine production
• Recognizes and reports any unusual conditions or abnormal behaviors and monitors pets for signs of distress or disease.
• Assists Veterinarians and technicians with pet restraint
• Maintains the cleanliness of the hospital each day; cleans equipment and facilities using chemicals and supplies; ensures the safe use of chemicals
• Follows a regular schedule for cleaning and sanitizing all cages, runs, wards, and related areas; changes litter boxes and food/water bowls
• Completes the weekly and monthly chore list to maintain hospital cleanliness, equipment, and the overall appearance of the hospital
• Correctly prioritizes tasks
• Maintains laundry for the kennel and hospital
• Provides patients with fresh, clean bedding when appropriate
• Walks patients according to schedule
• Understands and carries out oral and written directions
• Performs other duties as assigned
• Remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions.
• Learn and understand our services and health recommendations and be able to clearly communicate these to clients.
• Be able to deal with difficult and/or aggressive patients in an effective manner meanwhile keeping yourself, the pet, and co-workers safe
• Performs other duties as assigned by Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED
• Ability to work with or around sick animals, potentially hazardous materials, cleaningchemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Must be flexible with scheduling and able to work some weekends and holidays
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion
• Depending on functional area of assignment, tasks may involve extended periods of time at akeyboard or work station and/or extended periods of time standing and/or walking
• May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work,usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
• Customer Service: Displays a desire to provide outstanding services and exceed customerexpectations
• Communication: Uses effective and appropriate methods of interacting with others
• Energy and Productivity: Completes tasks quickly and thoroughly without prompting
• Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiplepriorities effectively
• Administrative Ability: Uses appropriate administrative and clerical procedures and systemsfor managing office work.
• Dependability: Demonstrates responsibility in completing all job tasks
• Team orientation: Works cooperatively with the team to address tasks and accomplish goals
• Organization and Attention to Detail: Monitors and reviews information thoroughly andmaintains an organized system for all documents
• Time Management: Manages time and prioritizes work tasks effectively

Preferred Skills (Nice to Have)

• Coordinates the flow of pets and owners in the lobby; placates owners distressed by longwaits, scheduling glitches, and other problems
• Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergenciesappropriately
• Assists owners when picking up medications or special dietary products; answers questions
• Inputs data to practice management software to check pets in; makes simple postings toaccounts; compiles data for various reports
• Types and edits a variety of correspondence, reports, memoranda, and other materialensuring accuracy
• Receives and distributes incoming mail; processes and stamps outgoing mail
• Performs cashiering duties; processes refunds, returns and credits as needed
• Organizes and processes all payment plans
• Processes billing statements and collections
• Coordinates and schedules appointments; calls owners scheduled for the next day to remindthem of their appointments, appointment times, and any special instructions, such as theneed for fasting, withholding or administering medications
• May assist with retail sales
• May weigh pets when they come in for exams, procedures, etc.
• Responds to client emails
• Processes faxes
• Shows up for work regularly; full time presence at work is essential for every shift
• Obtain previous records from other facilities and adds to patient chart
• Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
• Able to learn basic veterinary medicine terminology
• Become familiar with retail products, medications, vaccinations, routine testing, andheartworm and flea preventatives and be able to confidently discuss with clients
• Have a strong sense of excellent customer service and be able to provide that to clients evenduring high stress situations
• Be able to multi-task efficiently

Schedule:

Standard shift will be Wednesday to Sunday. Shift times will vary.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18 — $18 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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