Part-Time Veterinary Hospital Coordinator

Violet Crown Veterinary Specialists; Bee Cave (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

401(k) with employer matching

Health, dental, vision, life, and disa

Paid time off + parental leave

Tuition and professional development

HIPAA compliant therapeutic support

LifeMart member access

Discounts on veterinary care

Gym membership discounts

Compassionate work environment

Meaningful work helping pets

Job summary

Violet Crown Veterinary Specialists in Bee Cave, TX, is seeking a Part-Time Veterinary Hospital Coordinator to support client discharge and after-hours surgery processes. You will liaise with clients, veterinarians, and technicians to ensure accurate instructions, cost estimates, and timely communication.

The role emphasizes compassionate communication, meticulous record-keeping, and efficient multitasking in a fast-paced hospital setting.

Qualifications

• Expertise in reception skills and front-desk duties.
• Strong attention to detail and multitasking ability.
• Excellent customer service and interpersonal communication.

Responsibilities

• Coordinate discharge of hospitalized patients and provide accurate medications, aftercare, and follow-up instructions.
• Manage after-hours discharge process with timely medications and guidance.
• Send updates and photos of surgery patients to owners or referring veterinarians.
• Prepare cost estimates for emergency surgeries and obtain client deposits with signed consent forms.
• Monitor owner finances during stay and communicate with the attending veterinarian.
• Serve as primary contact for discharge or surgical estimates with clear explanations of procedures and costs.
• Ensure documentation (consent forms, estimates, discharge info) is complete and updated in medical records.
• Collaborate with technicians and veterinarians to ensure smooth transitions for patients, especially those needing surgery or specialized care.
• Monitor supplies related to discharge and medications to keep items in stock.

Skills

Reception skills

Attention to detail

Customer service

Interpersonal communication

Scheduling

Job description

Part-Time Veterinary Hospital Coordinator

Bee Cave, TX, US

3 days ago Requisition ID: 1016

About Violet Crown Veterinary Specialists

Violet Crown Veterinary Specialists (VCVS) is Austin’s only privately owned specialty and emergency animal hospital. Located in Bee Cave, we provide advanced medical care for pets in a compassionate, calm environment. Our team is close-knit, mission-driven, and dedicated to both excellence and empathy.

Position Overview

Coordinate the discharge of hospitalized patients, ensuring that clients receive accurate instructions on medications, aftercare, and follow-up appointments. Confirm all discharge details with the veterinary team

Manage the discharge process for afterhours patients, ensuring they receive medications and instructions promptly, even outside of regular hours

Send updates and pictures of surgery patients to referring veterinarians or owners as needed, keeping them informed of their pet's progress

Prepare and provide cost estimates for emergency surgeries, collect deposits from clients, and ensure proper consent forms are signed prior to surgery

Monitor owner finances throughout patients’ stay and communicate with attending veterinarian

Act as the primary point of contact for clients requiring discharge or surgical estimates, offering clear and compassionate explanations of procedures, costs, and aftercare

Ensure all necessary documentation is completed and updated in the patient’s medical record, including consent forms, estimates, and discharge information

Work closely with all departments, including technicians and veterinarians, to ensure smooth transitions for patients in and out of the hospital, particularly those requiring surgery or specialized care

Monitor supplies related to patient discharge and medications to ensure all needed items are in stock and ready for use

What We’re Looking For

Expertise in reception skills

Superior attention to detail and ability to multitask

Excellent customer service and interpersonal communication skills

Strong ability to communicate professionally and compassionately with patients, families, and clinical staff

Proficiency in scheduling appointments and coordinating patient services

Ability to handle confidential patient information with discretion and professionalism

Strong organizational and time-management skills

Ability to remain calm, courteous, and professional in a fast-paced environment

Experience handling phone calls, patient inquiries, and administrative tasks

Strong problem-solving skills and ability to resolve customer concerns effectively

• 401(k) with employer matching
• Health, dental, vision, life, and disability insurance
• Paid time off + parental leave
• Tuition and professional development assistance
• Access to free HIPAA compliant therapeutic support
• Instant access to LifeMart, providing member-only deals on top brands like Apple, Samsung, Disney, and major hotel chains
• Discounts on veterinary care
• Discounted membership at Gold's Gym to support your health and fitness goals
• Compassionate and learning-focused work environment
• Meaningful work helping pets and the people who love them

Why You’ll Love Working Here

Every role at Violet Crown contributes to patient care. When you join our Client Care Team, you become the compassionate first touchpoint for people navigating their pet's journey. Your empathy, speed, and support clear the path for patients to get the care they need. We work collaboratively, support one another, and celebrate the small wins that make a big difference in our patients' lives.