Part-Time Usher

Greater Philadelphia Cultural Alliance; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

The Philadelphia Orchestra and Ensemble Arts is seeking Ushers to provide exceptional customer service at various venues. Responsibilities include ticket collection, assisting audience members, and ensuring a safe and enjoyable experience. Ideal candidates will have a High School diploma and prior customer service experience, with a passion for the performing arts preferred.

Benefits

Union position with I.A.T.S.E. Local B29

Uniform provided

Qualifications

• Prior experience providing customer service in a busy environment.
• Theater or performing arts experience preferred.
• Must be 18 or older.

Responsibilities

• Collects admission tickets and assists audience members to their seats.
• Provides exceptional customer service and maintains order.
• Guides audience members in case of emergencies or evacuations.

Skills

Customer Service

Problem Solving

Attention to Detail

Education

High School diploma or equivalent

Job description

Philadelphia Orchestra and Ensemble Arts Philly

Department:Audience Experience
Reports to:Senior Guest Services Manager

Summary:

The Philadelphia Orchestra and Ensemble Arts, is seeking an upbeat, customer service-oriented individual who thrives in a fast-paced performing arts environment. Ushers assigned will work a variety of events and have the opportunity to work at our venues(Academy of Music,Miller Theater, and Kimmel Center). As the first line of interaction with our audience members, the ushers are responsible for collecting admission tickets and passes, showing audience members to their seats, handing out playbills, stuffing programs, searching for lost articles, and providing audience members with directions.

Essential Functions:

Provides exceptional customer service

Supports the Ensemble Arts mission and our customer service common purpose

Counts and records number of tickets collected and examines tickets or passes to verify authenticity

Assists audience members in finding seats, lighting the way with flashlights, if necessary

Provides assistance with audience members’ special needs, including helping those with wheelchairs

Provides information about the building

Guides audience members to exits or provides other instructions or assistance in case of emergency or evacuation

Maintains order and ensures adherence to safety rules

Settles seating disputes or helps solve other audience concerns

Distributes programs to audience members

Stuffs programs with marketing materials and/or program information

Other duties as assigned

Education and Experience:

High School diploma or equivalent required

Prior experience providing customer service in a busy environment

Theater or performing arts experience preferred

Ability to deal with Guests in a gracious, informed, and respectful manner

Ability to problem solve under pressure

Must be 18 or older

Environment, Physical demands and other conditions:

Availability to work a varied schedule including daytime, evenings, weekends, and holidays as performance schedule requires

Ability to stand/walk for long periods of time up to five (5) hours

This is a union (I.A.T.S.E. Local B29) position

A uniform will be provided

Must be able to attend orientation and training sessions

Resume and cover letter are required when applying for this position.

The Philadelphia Orchestra and Ensemble Arts, Inc. does not discriminate in employment on the basis of race, color, religion, gender(including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service.

Greater Philadelphia Cultural Alliance
The Philadelphia Building
1315 Walnut Street, Suite 1101
Philadelphia, PA 19107
email: [e-mail]