Part-Time Universal Banker - Build Customer Relationships

Citibank (Switzerland) AG; California (MO); Hybrid; Confidential; Part time

Job summary

Citigroup in Reseda, CA is seeking a Part-Time Universal Banker (20 hours) to support customer service and sales activities at the branch. The role focuses on assisting in account opening, processing transactions, and resolving customer inquiries while maintaining compliance with bank policies.

The position offers an entry-level pathway within retail banking, requiring 1–3 years of relevant experience and a high school diploma. Strong communication and service skills are essential.

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customer.
• Provide service delivery to internal/external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively.
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup.

Skills

Customer service

Sales

Communication skills

Banking operations

Education

High School diploma or equivalent

Job description

Citigroup in Reseda, CA is seeking a Part-Time Universal Banker (20 hours) to support customer service and sales activities at the branch. The role focuses on assisting in account opening, processing transactions, and resolving customer inquiries while maintaining compliance with bank policies.

The position offers an entry-level pathway within retail banking, requiring 1–3 years of relevant experience and a high school diploma. Strong communication and service skills are essential.