Part-time Teller - South University

BELL BANK; Fargo (ND); On-site; USD 33,000 - 45,000; Full time

Job summary

Bell Bank in Fargo, ND seeks a personable Teller who provides courteous, efficient service and accurate processing of transactions in line with policies.

You will engage with customers, resolve routine issues, maintain a neat teller area, and participate in trainings while supporting a family-oriented culture and community banking.

Qualifications

• High School Diploma or GED completed.
• 0-2 years of customer service experience preferred.
• Experience with Microsoft Outlook, Word and Excel preferred.

Responsibilities

• Delivers exceptional customer service by engaging with customers in a professional, friendly and efficient manner.
• Accurately processes financial transactions, fulfilling customer requests promptly.
• Addresses customer issues and escalates complex concerns for accurate resolution and policy compliance.
• Maintains neat, uncluttered tills and teller lines; ensures a professional environment.
• Maintains security and confidentiality of personal customer information.

Skills

Bookkeeping

Communication

Reliability

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

This position represents Bell Bank to our customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures.

Responsibilities

• Teller Duties:
  • Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner. Maintains a positive and welcoming environment, ensuring each customer interaction enhances their overall banking experience.
  • Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction.
  • Addresses customer issues and grievances as able. Escalates complex customer issues and seeks guidance when necessary to ensure accurate resolution and compliance with policies.
  • Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors.
  • Knows what services Bell Bank offers and seeks opportunities to refer customers and/or non-customers to appropriate personnel/teams.
  • Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas.
  • Maintains security and confidentiality of personal customer information.
• Completes annual trainings, including:
  • Departmental trainings
  • Security trainings
  • Banking regulation trainings.

Bell Bank Culture, Policy and Accountability Standards

• Know and live Bell Bank’s values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• H.S. Diploma or General Education Degree (GED)
• 0-2 years of customer service experience, preferred.
• Experience using Microsoft products: Outlook, Word, Excel, preferred.
• Ability to work flexible hours to include mornings, evenings, and Saturdays (branch specific) as scheduled.
• Flex Teller must be flexible in schedule and have ability to commute to any location within a specific region as needed.
• Part Time Teller must work a set minimum number of hours per week, as determined by the branch leadership.

Knowledge, Skills, and Abilities

• Bookkeeping, calculator, and keyboarding skills.
• Good communication, listening, and social skills.
• Timeliness and reliability.
• Ability to be flexible, prioritize tasks, and stay poised under pressure.

Company Information

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Bell Bank was founded in 1966 and is headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $14 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune. If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• Paying it forward

Our Bottom Line:

Happy Employees! Happy Customers!

In addition to salary, Bell Bank offers a comprehensive benefits package including, healthcare, (medical, dental, vision) employee stock ownership program, and 401(k) contribution and profit-sharing plan. All benefits are subject to eligibility requirements.

Equal Opportunity Employer