Part Time Teller, Pine Log, Aiken, SC

SRP FEDERAL CREDIT UNION; Aiken (SC); On-site; USD 20,000 - 28,000; Part time

Job summary

SRP Federal Credit Union in Aiken, SC is seeking a part-time Teller to handle transactions and deliver excellent member service. You will promote credit union products and support members with online and mobile banking, while balancing daily cash and adhering to policies.

The role requires a high school diploma or GED and 6 months to 1+ year of teller or customer service experience. Pre-employment background checks apply, and the position is day-shift at Pine Log Road Branch.

Qualifications

• High school diploma or GED required.
• 6 months to 1+ year of member/customer service and cash handling experience preferred.
• Excellent math skills required.

Responsibilities

• Process cash and check transactions with accuracy in a fast-paced environment.
• Promote and cross-sell Credit Union products using a member benefit-based approach.
• Provide prompt, courteous, and accurate service to members and guests.

Skills

Authentic People Skills

Member Service Focused

Team Player

Multi-Tasking

Active Listening

Adaptable

Education

High school diploma or GED

Tools

Microsoft Office

Symitar Episys Core Banking

Job description

Job Details: Job Location: Pine Log Road Branch - Aiken, SC 29803, Position Type: Part Time, Education Level: High School, Salary Range: $17.25 - $17.25 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings.

Under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor, create a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Promotes a positive image of the Credit Union both inside and outside the workplace.

Essential Duties and Responsibilities

• Responsible for offering Credit Union products and services to current and potential members. Credit Union services are to be promoted using the “member benefit-based approach.”
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Represents the Credit Union professionally and courteously to members and potential members. Provides prompt, efficient, accurate, and friendly service in processing transactions.
• Is responsible for referring, selling, and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.
• Ask questions during interactions with members and effectively employ excellent listening and communication skills to uncover needs. Makes referrals to the appropriate contacts.
• Always exhibits a positive can-do attitude and provides amazing member service.
• Advises members concerning Credit Union routine services and policies, including explaining what the Credit Union is (Credit Union philosophy).
• Educates members on credit union online and mobile banking services that are convenient for members to conduct their business anytime from anywhere.
• Proofs work as they are posted to improve accuracy and reduce errors. Reconciles all transactions at the end of each day, including balancing all cash and checks.
• Serves as backup and relief for other Tellers at different locations when needed.
• Possesses excellent communication skills, including speaking clearly and concisely. Always maintains a pleasant tone and demeanor. Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships.
• Demonstrates exceptional teamwork and potentially mentors new employees.
• Other tasks may be assigned by appropriate line supervision.

Supervisory Responsibilities

There are no supervisory responsibilities in this position.

Qualifications

Education and/or Experience:

• High school diploma or GED.
• 6 months -at least 1+ year of member/customer service and cash handling experience.
• Excellent math skills.

Other Skills

• Authentic People Skills (outgoing, friendly, approachable)
• Member Service Focused
• Team Player
• Ability to Multi-Task, Ability to Work in a Fast, fast-paced environment
• Relationship Skills
• Self-Motivated
• Active Listener
• Adaptable.

Technical Skills

• Proficient with Microsoft Office software. Experience with Symitar Episys Core Banking software or similar financial services software systems experiences preferred.

Physical Demands

This is largely an active role, requiring the use of typical office equipment such as a computer, printer, and vaults. Requires sitting for long hours and/or standing for long hours. Requires some lifting, under 50 lbs. Most work is completed in an office environment. Walking around the branch and addressing employees and members is required.