Part Time Teller - Northland (M/W/F/S)

LMCU; Grand Rapids (MI); On-site; USD 30,000 - 35,000; Part time

Job summary

Join a leading credit union as a Part Time Teller, where you'll be the face of LMCU, providing exceptional service and processing transactions. This role emphasizes member experience, cash handling, and promoting financial products. Enjoy a comprehensive benefits package, including health and retirement options.

Benefits

Weekly Pay

Comprehensive Health & Wellness package

Retirement options like 401(k)

Paid time off

Tuition reimbursement

Qualifications

• 1-3 years of similar or related experience required.
• Previous cash handling experience preferred.

Responsibilities

• Create a warm and welcoming member experience.
• Accurately process a high volume of transactions.
• Promote LMCU products and services.

Skills

Customer Service

Cash Handling

Communication

Education

High School Diploma

Job description

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Job Title: Teller

Primary Location: Northland

Employee Status: part-time hourly

Estimated Hours/Week: 27

Remote: No

% of Travel for the Position: 0%

What You’ll Get: (note varied offerings based on role and hours)

• Weekly Pay
• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
• Retirement options like 401 (k) with company match and pension.
• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
• Tuition reimbursement
• To see a full list of our benefit offerings – check out this helpful guide!
  
  

About this position:

The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU’s products and services to help all members achieve dreams for a lifetime. Tellers serve as the first line of defense to mitigate fraud and protect LMCU and our members. Tellers are key contributors to the success of the branch by providing exceptional service, maintaining accuracy in transactions, and driving the growth of the organization by utilizing their broad knowledge of LMCU products and services to best position our members to meet their financial needs and dreams.

What you’ll do:

Member Experience

• Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members.
• Identify and address member needs, offering information and guidance about products and services that align with their financial goals.
• Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
• Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU.
  
  

Transaction Processing and Cash Handling

• Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures. Transactions include deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
• Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for.
• Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations.
• Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures. Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention.
• Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity.
• Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment.
  
  

Product Promotion/Growth

• Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features. Ability to compellingly present solutions to members’ financial needs that are uncovered through consultative conversations.
• Actively identify opportunities to refer members to appropriate products and services based on their financial needs.
• Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion.
  
  

Learning & Development

• Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self-development.
• Identify opportunities to educate members on the features and benefits of LMCU’s digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology.
• Responsible for staying up-to-date on all branch systems, operations, and technology to provide accurate and efficient service.
  
  

What You’ll Bring:

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• Previous cash handling experience and knowledge of financial products and services preferred.
• High school diploma or equivalent (required); some college coursework or banking experience is a plus.
  
  

Who We Are:

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.

You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

Have additional questions about the role?

You may email us at: [e-mail].

If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:

Call us at: [phone]

Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316

Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.

LMCU is an Equal Opportunity Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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