Part Time Teller - Lakeline

UFCU; Austin (TX); On-site; USD 19,286 - 22,041; Part time

Job summary

UFCU in Austin, TX is seeking a Part-Time Teller I to deliver exceptional member service by handling transactions and offering products that meet member needs.

The role involves processing deposits and withdrawals, updating accounts, and maintaining accuracy while supporting branch success and compliance with regulations.

Qualifications

• Requires High School Diploma or GED.
• Bachelor’s Degree may substitute for experience.
• Six months customer service or teller experience preferred.

Responsibilities

• Greet members and explain basic products and services.
• Process transactions including deposits, withdrawals, check orders, and direct deposits.
• Maintain branch appearance and ensure compliance with policies and regulations.
• Respond to member questions and resolve issues with accuracy and courtesy.

Skills

Member relationship building

Active listening

Verbal and written communication

Detail orientation

Problem solving

Teamwork

Microsoft Office

Pre-employment background checks

Education

High School Diploma or GED

Bachelor’s Degree may substitute for experience

Tools

Microsoft Office

Job description

Job Summary

Under direct supervision, a Part-Teller I must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and building member relationships by offering products that would benefit them. As a Part-Time Teller I must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving, good judgment, effective communication, teamwork, and initiative.

Essential Functions

• Member Experience
  • Greet members
  • Maintain branch appearance
  • Explain basic products and services
  • Identify product needs
  • Answer member questions
  • Resolve member issues
• Account Maintenance
  • Conduct system navigation on various computer systems
  • Process address, phone number, and email changes
  • Process check re-orders
  • Establish direct deposit
  • Assist with online and mobile banking
• Compliance
  • Perform other duties as assigned
  • Adhere to all company policies, procedures, and business ethics codes
  • Complete required regulatory training as assigned
  • Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending regulation
• Conduct Transactions
  • Process transactions, mail deposits, night drop, and cash advances
  • Grant access to safe deposit box
  • Scan transit and on-us checks
  • Validate accuracy and process member checks
  • Place and communicate check holds
  • Print documents, including statements, temporary checks, and direct deposit forms

Knowledge, Skills, and Abilities

• Ability to effectively build relationships, establish rapport, and diplomatically communicate information
• Effective active listening skills
• Strong verbal, interpersonal, and written communication skills
• Adaptability and ability to work in a fast-paced environment
• Good judgment and effective problem-solving skills to identify and resolve member issues
• Strong attention to detail
• Strong organizational and time management skills
• Excellent teamwork skills, treating others with respect, courtesy, and a willingness to help
• Proficiency in Microsoft Office
• Ability to successfully pass pre-employment background screening (FBI fingerprint, credit, education, and employment verification)

Core Competencies

• Member Obsession
• Performance Excellence
• Innovation

Required Qualifications

• High School Diploma or GED
• Minimum of six (6) months Teller or cash handling experience
• Minimum of six (6) months customer service experience
• Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements
• Minimum of six (6) months working in a team environment

Preferred Requirements

• English/Spanish bilingual
• Bachelor’s Degree
• Credit Union experience
• General knowledge of applicable financial industry regulations
• Military experience

Hours

Monday through Friday from 9 am to 6 pm and Saturday from 9 am to 2 pm. This person will work 5 hours, 4 days per week from 12 pm – 5 pm or 1 pm – 6 pm (depending on business needs), and every Saturday from 9:30 am to 2:30 pm. Since this shift includes every Saturday, this person will have one full day off during the week.