Part-Time Teller (20 Hours), Ventura County Center Branch

Citigroup; Ventura (CA); On-site; USD 42,000 - 49,000; Part time

Job summary

Citigroup in Ventura, CA is seeking an entry-level Teller to assist with branch activities and deliver client-facing services. You will perform daily banking transactions, handle cash, and support revenue generation through optimal solutions.

The role emphasizes friendly service, accuracy, and compliance with bank policies while educating clients on digital tools and self-service options. Part-time hours are available in a dynamic retail banking environment.

Qualifications

• High School diploma or equivalent.
• Experience in sales and customer service preferred.
• Money handling experience.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression.
• Perform banking transactions including cash deposits and maintaining branch vault cash.
• Identify referral opportunities for Citi products and services based on client goals.
• Educate clients on digital and self-service options offered by Citi.
• Adhere to bank policies, controls, and regulatory procedures to ensure safety of assets.
• Ensure client needs are met and manage issues, escalating as needed.
• Maintain knowledge of client accounts and offerings.
• Fulfilling client needs while delivering an exceptional experience, measured by metrics.
• Assess risk in business decisions, uphold compliance with laws and regulations.

Skills

Relevant experience

Sales & CS experience

Money handling

Problem solving

Team oriented

Education

High School diploma

Job description

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

High School diploma or equivalent

Job Details

• Job Family Group: Customer Service
• Job Family: Branch Service
• Time Type: Part time
• Primary Location: Ventura California United States
• Primary Location Full Time Salary Range: $41,600.00 - $49,360.00
• Hourly Rate: $20.00 - $23.73

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, c