Part-Time Teller (20 Hours), Mountain View Branch

Citibank (Switzerland) AG; Mountain View, Northern (CA, KY); Hybrid; Confidential; Part time

Job summary

Citibank (Switzerland) AG in Mountain View is seeking a part-time Teller (20 hours) to support daily branch operations, deliver friendly customer service, and process transactions.

As an entry-level role, you will handle cash, assist clients with product questions, promote digital banking, follow security policies, and escalate issues as needed. This position offers part-time hours with hourly pay between $20 and $24.98, plus Citi benefits per branch program.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly, efficient customer service.
• Process banking transactions with accuracy, manage branch cash deposits and vault cash.
• Identify referral opportunities for Citi products and services.
• Educate clients on Citi digital and self-service options.
• Adhere to policies, controls and regulatory requirements.
• Resolve client issues promptly and escalate when needed.
• Maintain knowledge of client accounts and Citi products.

Skills

Customer service

Money handling

Problem solving

Teamwork

Communication skills

Education

High School diploma or equivalent

Job description

## Part-Time Teller (20 Hours), Mountain View BranchApply: On-Site: Mountain View California United States: Part time: Posted Today: 26994320The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions. **Responsibilities:*** Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service* Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash* Identify referral opportunities for new products and services based on client’s financial goals* Educate clients on digital and self-service opportunities offered by Citi* Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets* Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed* Maintain working knowledge of client accounts as well as new and existing products and services offered.* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** Previous relevant experience preferred* Demonstrated sales and customer service experience* Money handling experience* Effective problem solving and communication skills* Ability to work well in a team oriented environment**Education:*** High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------## **Job Family Group:**Customer Service------------------------------------------------------## **Job Family:**Branch Service------------------------------------------------------## **Time Type:**Part time------------------------------------------------------## **Primary Location:**Mountain View California United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$41,600.00 - $51,960.00Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.## **The hourly rate corresponding to the annual range is:**$20.00 - $24.98In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.