Part-Time Teller

Northwest Bank; Town of Amherst (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading bank as a Part-Time Teller in the Town of Amherst. This entry-level role focuses on delivering exceptional customer service, handling transactions, and supporting financial wellness. Ideal candidates will possess strong communication and teamwork skills, along with a commitment to compliance and operational excellence. Enjoy a competitive pay range and opportunities for bonuses while being part of an inclusive workplace.

Benefits

Bonus opportunities

Qualifications

• Customer service and cash handling experience preferred.
• High School Diploma or equivalent preferred.

Responsibilities

• Provide exceptional customer service and process transactions.
• Balance teller drawer and follow operational procedures.
• Work collaboratively with team members.

Skills

Teamwork

Problem Solving

Communication

Active Listening

Judgment

Education

High School Diploma

Tools

Teller System

Microsoft Office

Job description

Join to apply for the Part-Time Teller role at Northwest Bank

Job Description

Northwest Tellers are vital members of our retail team, often having the most interaction with customers. They provide excellent customer service by welcoming customers, efficiently processing transactions, resolving issues, providing educational services, and identifying financial needs for referral to the appropriate department.

Essential Functions

1. Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to sales performance.
2. Assist customers with questions, problem resolution, and needs. Engage proactively to understand needs and inform about products/services. Refer complex requests to the appropriate team member.
3. Greet customers and take ownership of resolving issues or concerns.
4. Balance teller drawer daily and participate in meetings, vault and ATM balancing, and other operational tasks.
5. Deliver exceptional customer experience and promote financial wellness through in-person, phone, and email interactions.
6. Uphold our 5 Culture Promises.
7. Complete training and self-educate using bank programs and applications.
8. Maintain knowledge of office systems, bank products, services, and digital offerings.
9. Follow all security and dual control policies.
10. Participate in branch opening and closing tasks as needed.
11. Follow compliance, risk, and operational procedures to minimize risk.
12. Work collaboratively with team members, demonstrating professionalism and supporting management.
13. Work evening hours and weekends as scheduled.
14. Ensure adherence to policies, procedures, and regulations.
15. Utilize Microsoft Office and department-specific software efficiently.
16. Support team goals and work with on-site equipment.

Knowledge, Skills, & Abilities

• Effective teamwork and problem-solving skills.
• Clear and concise communication, both oral and written.
• Active listening and information sharing.
• Goal setting, tracking, and resource management skills.
• Good judgment and decision-making abilities.
• Knowledge of computers and Teller System.

Qualifications

Successful performance requires meeting the following qualifications:

Education

• High School Diploma or equivalent preferred.

Work Experience

• Customer service, cash handling, banking, or retail experience preferred.

Pay range: $15.50 - $17.05/hour, based on experience, skills, and knowledge. Benefits and bonus opportunities available.

We screen all applicants; only those closely matching the qualifications will be contacted. Check your application status by logging into your account. We appreciate your interest!

Northwest is an equal opportunity employer committed to inclusivity.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Finance and Sales
• Industry: Banking