Part Time Teller

Comerica Bank; Sterling Heights (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading banking institution seeks a Teller to enhance customer satisfaction through excellent service and accurate transaction processing. The role requires engaging with customers and adhering to compliance standards while managing day-to-day banking operations. Ideal candidates should have experience in retail or financial sales, strong communication skills, and a commitment to maintaining customer confidentiality.

Benefits

Paid Time Off (PTO)

Paid Holidays

Health, Dental, Vision benefits

401k match

Tuition Assistance Program

Qualifications

• 6 months of retail or financial sales experience or 2 years of U.S. military service.
• 1 year of experience in customer service.
• Proficient with utilizing and navigating a computer system.

Responsibilities

• Provide remarkable customer service and resolve basic complaints.
• Ensure compliance with laws and bank policies.
• Introduce customers to Comerica's products and services.

Skills

Customer Service

Cash Handling

Communication

Education

1 year of college

Tools

Personal Computer

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time
• Employees Health, Dental, Vision
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.

Position Responsibilities:

Customer Experience:
Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulations and security procedures, and complete necessary documents. Use the provided electronics to document all transactions during their shift. Reconcile all transactions during and at the end of their shift. Maintain customer confidence and protect bank operations by keeping information confidential. Resolve basic customer complaints. Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

Marketing Activities:
Complete assigned daily planning activities. Act as a digital ambassador to transition customers to digital solutions. Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follow-up on a timely basis.

Operational Risk:
Ensure compliance with applicable federal, state and local laws and Regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training. Adhere to all Banking Center Risk Assessment and Compliance Standards. Control and mitigate losses by following policies and procedures.

Partnership:
Consistently impact the efforts that improve Banking Center Collaboration. Identify opportunities to add value to customers by introducing them to partners.

Position Qualifications:

• 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
• 1 year of experience in customer service
• 1 year of experience with personal computer, systems data entry or internet search
• Preferred Qualifications: Cash handling experience in a retail or financial services environment. Proficient with utilizing and navigating a computer system.

Work Best Category: Category A - 100% in the office
Hours: Thursday 8:30am-5:15pm; Friday 8:15am-5:15pm; Saturday 8:45am-12:15pm
Salary: To Be Determined Based on Individual Experience

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well as support health, well-being, development, and security for our colleagues and their family. Total Rewards includes cash compensation, development, and flexible benefit programs tailored to individual needs. Your salary will be based on your experience. We offer benefits such as health and welfare programs, retirement benefits, and paid time off. Eligible family members can participate in medical, dental, and vision benefits, 401(k), life insurance, AD&D, and other health programs. We also provide time off for vacation, sick leave, disability, and parental leave. Eligibility varies by employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check, including FBI records and possible ongoing updates via RAP Back. For applicable roles, a favorable background check, credit check, fingerprint check, and NMLS certification are required per the SAFE Act.

Comerica Incorporated (NYSE: CMA) is headquartered in Dallas, Texas, and operates in several states and countries, focusing on relationships and supporting business success. We are proud to be an Equal Opportunity Employer - disability/veteran.