Part Time Teller

Support.com; Pleasant Ridge (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in financial services is seeking a Teller to enhance customer service and operational effectiveness in their Retail Banking Centers. Responsibilities include processing transactions, providing customer assistance, and adhering to risk management protocols. The ideal candidate will demonstrate strong communication skills and a commitment to delivering an exceptional customer experience.

Benefits

Career Growth — promotional opportunities

Paid Time Off (PTO)

401k match and Life Insurance

Tuition Assistance Program (Full Time)

Paid Holidays for Full Time/Part Time

Employee Stock Purchase Plan

Qualifications

• Complete Comerica's Teller Training Program successfully.
• Maintain customer confidence by keeping information confidential.
• Engage customers with products/services and digital solutions.

Responsibilities

• Process all transactions accurately and efficiently.
• Provide remarkable customer service and resolve basic complaints.
• Ensure compliance with all applicable laws and regulations.

Skills

Customer Service

Problem Resolution

Compliance

Communication

Job description

What we can offer you:

• Career Growth — promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time
• Employees Health, Dental, Vision
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, and contributing to the prescribed customer experience levels. The Teller maintains disciplined operational objectives while striving for excellence in execution. The work schedule involves occasional evenings and Saturdays, with potential for temporary relocation to other banking centers based on staffing needs.

Position Responsibilities:

Customer Experience:

• Introduce and refer customers to the platform through routine interactions.
• Provide remarkable customer service through all interactions, including problem resolution, telephone answering, and safe deposit services. Perform routine customer requests.
• Complete Comerica's Teller Training Program successfully.
• Follow company policies, procedures, regulations, and security protocols, and complete necessary documentation.
• Use electronics to document all transactions during shifts and reconcile transactions at shift end.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Resolve basic customer complaints and influence the customer experience based on guidelines and feedback.

Marketing Activities:

• Complete assigned daily planning activities.
• Act as a digital ambassador to encourage customers to use digital solutions.
• Engage customers by introducing products/services and digital solutions, and assist with questions on their use.

Operational Risk:

• Ensure compliance with all applicable laws, regulations, policies, and procedures.
• Complete required compliance training.
• Adhere to risk assessment and compliance standards to control and mitigate losses.

Partnership:

• Contribute to improved collaboration within the Banking Center.
• Identify opportunities to add value by introducing customers to partners.