Part-time Teller

Michigan Schools and Government Credit Union; Chesterfield Charter Township (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading credit union in Michigan is seeking a Part-time Teller to deliver exceptional service and assist members with their financial needs. The role involves accurately processing transactions, building relationships, and contributing to team goals. Join a supportive team dedicated to member success and enjoy competitive pay and benefits.

Benefits

Health benefits

Vacation time

Retirement plan contributions

Discounts on loans and phone service

12 paid holidays

Up to 120 hours of PTO

Qualifications

• 6 months of experience as a teller or retail sales representative.

Responsibilities

• Provide high quality service and complete teller transactions accurately.
• Exceed member service expectations and build trusting relationships.
• Generate member referrals using a consultative approach.

Skills

Member Focus

Action Oriented

Communicates Effectively

Instills Trust

Self-Development

Education

High school diploma or GED

Job description

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Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan…soon to be 23! We have over 450 team members, more than 150,000 members, $3.9 billion in assets, and an average 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press 12 years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

We value your time and want to make the selection process simple and quick. Candidates who qualify for the position will be asked to complete a pre-interview online process which includes a video overview of the position and simulation. We will follow up with you once these steps are complete.

Tellers work approximately 25-29 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm, and Saturday 9am-1pm.

Overview of Responsibilities: Delivers the desired member experience by providing high quality service and completing teller transactions accurately including using effective listening to identify member needs and cross selling products and services in order to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and branch team goals.

Essential Duties And Responsibilities

• Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success.
• Follows MSGCU’s service standards to complete teller transactions with focus and understanding in order to ensure accurate processing and to balance teller drawer and checks at end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
• Understands and follows MSGCU policies, procedures, and guidelines. Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures.
• Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services in order to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.
• Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
• Maintains familiarity with competitor fees and products and has a general understanding of the current financial environment.
• Actively engages with the branch team to ensure members are served efficiently and promptly.
  
  

Essential Knowledge, Skills, And Abilities

• Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy and responsibility for outcomes.
• Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.
• Demonstrated skills to perform sales related activities.
• Average reasoning, mathematical, and language ability.
• Above average motor coordination, manual dexterity, and finger dexterity.
• Demonstrated proficiency with technology and software and ability to operate standard office equipment.
  
  

Essential Preparation And Experience

• High school diploma or GED; and
• 6 months of experience as a teller in a financial institution or as retail sales representative/cashier.
  
  

Working Conditions

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Required to travel throughout MSGCU’s service area in order to support other branches as business needs require.
• Exposed to potentially hazardous condition, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.
• This work involves standing most of the time with brief periods of walking or sitting and may occasionally require lifting and/or moving up to 10 pounds.
  
  

Compensation And Benefits

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with enerous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $16.10 / hour
• Team members in this role are eligible to earn incentives as part of our variable compensation plan
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
• More information about our comprehensive total rewards package can be found here

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Banking

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