Part-time Teller

KeyCorp; Brecksville (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Teller to join their team in Brecksville. This role is vital in delivering outstanding client service, assisting with account transactions, and identifying financial needs. You will engage with clients to ensure a seamless banking experience while adhering to compliance and security procedures. If you have a passion for helping others and thrive in a collaborative environment, this opportunity is perfect for you. Join a company that values integrity and strives to empower its clients on their financial journeys.

Qualifications

• Experience in client service and cash handling is essential.
• Strong communication and sales skills are required.

Responsibilities

• Provide excellent client service and resolve servicing issues.
• Assist clients in achieving their financial goals.

Skills

Client Service Skills

Cash Handling

Sales Skills

Communication

Critical Thinking

Adaptability

Education

High School Diploma or GED

Job description

Time left to apply: End Date: July 25, 2025 (30+ days left to apply)

Job requisition id: R-32249

Location: 7790 Chippewa Road - Brecksville, Ohio 44141

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. As a Teller, you provide excellent client service by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker for a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Responsibilities

1. Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
2. Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
3. Proactively work to identify and resolve client servicing issues, escalating as needed.
4. Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.
5. Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.
6. Participate in morning huddles and end-of-day debriefs.
7. Follow compliance, audit, and security procedures, and balance cash drawer within balancing guidelines.
8. Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
9. Perform other duties as assigned; duties, responsibilities, and activities may change or be added at any time with or without notice.
10. Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and the bank.

Qualifications

Education

• High School Diploma, GED, or equivalent business experience (required)

Experience

• Experience in a client service role (required)
• Experience in cash handling (required)
• General understanding of PC with Windows applications and calculator (required)

Skills

Tactical Skills

• Knowledge about client accounts and business with the bank; sound judgment in transactions.
• Strong sales and service skills; proactively educate clients on access channels like ATM, Online, and Telephone Banking.
• High work ethic and integrity.

Personal Skills

• Adaptability: Embrace change and seek value in new ways of doing things.
• Collaboration: Understand and demonstrate collaborative processes.
• Critical Thinking: Identify issues, communicate effectively, and make decisions.
• Decision Making: Follow directions and choose defensible courses of action.
• Emotional Intelligence: Understand and apply EI concepts to improve business results.

Practical Skills

• Business Acumen: Understand business priorities and profitability drivers.
• Communication: Speak, write, and present effectively.
• Risk Management: Recognize key issues and utilize organizational resources.
• Storytelling: Use storytelling techniques for effective communication.
• Change Navigation: Adapt work and develop skills during change initiatives.

Additional Requirements

• Physical Demands include prolonged standing, manual manipulation, face-to-face and phone communication, occasional bending, lifting (up to 30 lbs).
• Driving: Ability to operate a motor vehicle with a valid driver's license occasionally.

Job Posting Expiration Date: 07/25/2025

KeyBank is an Equal Opportunity Employer committed to an inclusive culture. Applicants may request reasonable accommodations by emailing [e-mail].

We are dedicated to helping you unlock your potential and discover what drives you. Join us to work with supportive teammates, enjoy a flexible and inclusive environment, and grow your career. For 200 years, Key has been opening doors in our communities. Let us open one for you.