Part Time Technical Support Specialist

Seyfarth Shaw LLP; Dallas (TX); On-site; USD 27,552 - 48,216; Part time

Job summary

Seyfarth Shaw LLP is seeking a Part Time Technical Support Specialist in Dallas to deliver concierge IT support, desk-side or remotely, for lawyers and staff. You will analyze issues, document incidents, and help improve service delivery while maintaining strong client relations.

Ideal candidates have 1–3 years in IT support within a professional services environment, Windows/Office proficiency, AV/video conferencing experience, and a proactive, collaborative attitude to support a busy law firm.

Qualifications

• 1–3 years of general IT support experience in a legal environment.
• Knowledge of Windows 10/11 and Office 2016/M365 in a professional services org.
• Knowledge of mobile devices and platforms.
• Experience with image deployment tools (SCCM) for hardware rollout.
• AV/Video Conference room setup and support experience.
• Experience with Zoom, WebEx, MS Teams, or similar platforms.
• Strong client service orientation.
• Ability to handle conflict in tech and client service contexts.
• Excellent communication across all levels of staff.
• Adaptability to changing technology and fast-paced environments.
• Ability to diagnose, organize, and prioritize deadlines with clear service expectations.
• Self-motivated with decision-making in high-pressure settings.
• Proven leadership skills and track record of client-service results.

Responsibilities

• Provide concierge level IT support desk-side, by phone, email, or remotely.
• Analyze technology challenges and aid with identifying improvements.
• Document incidents properly and escalate as needed using the incident system.
• Maintain and build positive service relationships within the IT group and with clients.
• Set up hardware and AV requests for conference rooms and ensure they operate.
• Support after-hours client service delivery and system maintenance as needed.

Skills

Client service orientation

Communication skills

Conflict resolution

Adaptability

Decision making

Leadership

Self-motivation

Prioritization

Team collaboration

Tools

SCCM

AV/Video Conferencing setups

Zoom

WebEx

MS Teams

Virtual Meeting platforms

Job description

Why Seyfarth

At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you’ll work with state‑of‑the‑art technology in a friendly and professional environment, and we will continue to invest in your professional development. If you want the freedom to grow at a firm that is invested in your future, keep reading.

The Opportunity

As a Part Time Technical Support Specialist you will provide concierge level technical support service to our professionals and staff either desk side, phone, email, or remotely. You will be responsible for analyzing and making decisions/judgements about technology challenges and problems, and will assist with identifying technology, training, and customer service improvements. You’ll also be responsible for building and maintaining positive and proactive service relationships within TSG and with firm customers through project team membership, proactive incident and problem resolution, teamwork, and effective communication.

The Day-To-Day

On Any Given Day, You Will

• Contribute to process and organizational development and improvements where necessary.
• Collaborate with IT leadership to identify and facilitate issue prioritization and decision making process.
• Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the firm.
• Provide world‑class concierge level of technical support, desk side and remotely for hardware and software.
• Use the incident management system to properly document and elevate issues as they are reported in a timely manner while communicating status to the client.
• Proactively learn about current and newly released applications.
• Collaborate within the larger IT support team to ensure the highest level of customer support and resolution.
• Set up and deliver various hardware and audio visual requests within the conference meeting rooms.
• Ensure all office‑integrated conference rooms are kept in appropriate working order.
• Seek and identify opportunities to enhance the clients’ experience with the firm’s technology.
• Manage IT hardware assets.
• After‑hours availability to assist with client service delivery, system maintenance, and projects as needed.

You Have

• Minimum 1-3 years of general IT support experience in the legal environment.
• Knowledge with Microsoft Windows 10/11 and Microsoft Office 2016/M365 within a professional services organization.
• Knowledge and support of various mobile devices and platforms.
• Knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (SCCM, etc.).
• Knowledge of AV/Video Conference room setups and support.
• Experience with Virtual Meeting platforms (Zoom, WebEx, MS Teams, etc.).
• High level of client service orientation a must.
• Ability to handle conflict and difficult situations within a technical and client service environment.
• Exceptional communication abilities to all levels of personnel.
• Ability to adapt to changing technology within a professional services organization.
• Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients.
• Self‑motivated and the ability to execute tasks and make decisions in a high‑pressure environment.
• Proven leadership skills, characteristics, and track record of achieving client service results.

What We Provide

Seyfarth provides competitive salary and benefits at all levels, and our culture embraces the entrepreneurial spirit of its professionals like no other firm. Our professional staff are a collaborative team, helping to define the unique client experience offered by the firm. We understand that it takes more than attorneys to build a successful legal practice; everyone participates in our commitment to excellence.

More About Seyfarth

With more than 1000 lawyers across 17 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Learn more about The Seyfarth Experience at www.seyfarth.com/careers/.

Seyfarth Shaw is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, genetic information or any other basis protected by federal, state or local law.

If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster through the following link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Location Specific Language

This position is based in Dallas, TX 75201