Part Time Team Lead

Sky Zone, LLC; Pennsylvania; On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a motivated Team Lead to support daily park operations and mentor Team Members. In this entry-level leadership role, you'll be responsible for delegating tasks, providing hands-on support across various departments, and ensuring a safe and enjoyable environment for guests. This position offers a unique opportunity to develop your leadership skills while working in a fun, energetic atmosphere. If you're passionate about customer service and enjoy working in a dynamic team, this role is perfect for you. Join us and make a difference in creating memorable experiences for our guests!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Qualifications

• Must be 18 years or older with at least 6 months of customer service experience.
• Demonstrates leadership skills through work or extracurricular activities.

Responsibilities

• Support park management by providing leadership and assistance to Team Members.
• Ensure smooth operations by jumping in where help is needed.

Skills

Leadership

Customer Service

Reliability

Self-Motivation

Organization

Education

High School Diploma or equivalent

Tools

MS Office Suite

Point of Sale (POS) systems

Job description

End Date: June 11, 2025 (30+ days left to apply)

Job Requisition ID: R3255

CircusTrix, LLC dba

Part-time

Onsite

JOB DESCRIPTION

POSITION OVERVIEW

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift. Team Leads are trained in basic leadership skills and principles to help effectively support daily park operations and mentor other Team Members.

QUALIFICATIONS

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.

RESPONSIBILITIES

Team Leads report to and support the park’s management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they’re the first to jump in where help is needed most. They’re also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can’t leave their station.

Responsibilities include:

• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

PHYSICAL REQUIREMENTS

• Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Compensation ranges from $15/hr. based on qualifications and experience. Full-time Team Leads are eligible for benefits including medical, dental, and vision (401k eligibility based on age and tenure requirements).