Part-Time Swell Server

The Press Club Grill; East Honolulu (HI); On-site; USD 17,000 - 22,000; Part time

Job summary

The Press Club Grill in Hawaii seeks a Swell Server (Part-Time) to deliver high-quality service to guests, take orders, and handle payments. You will be familiar with restaurant and room service operations, menus, and specials, ensuring courteous and efficient hospitality across all outlets.

You will also manage side-work, bus tables, operate the POS system, and maintain beverage levels while upselling items to guests. Flexibility for long hours and a strong guest focus are essential.

Qualifications

• High School diploma or equivalent; hotel experience preferred.
• Flexible with long hours.
• Able to stand during entire shift.
• Able to maneuver through dining area with full trays.
• Strong verbal and written communication skills.
• Active listening and problem solving.
• Maintain regular attendance per hotel standards.
• Professional appearance and nametag.
• Customer-focused and service oriented.
• Willingness to upsell items.

Responsibilities

• Be familiar with the restaurant and room service organization and job functions.
• Know menus and current specials in applicable outlets.
• Serve guests with food and beverage requirements courteously and efficiently.
• Pre-bus tables and clear soiled dishes after each course.
• Operate the POS system and handle cashiering tasks.
• Close checks and prepare end-of-shift paperwork.
• Follow opening/closing procedures and side-work per rotation.
• Keep tables and side stands stocked, tidy, and clean.
• Maintain beverages at appropriate levels.
• Break down trays and linen per established standards.
• Upsell food, beverages, and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Skills

Customer service

Verbal communication

Written communication

Stand for long shifts

Upselling

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

POS system

Job description

Job Description

Overview

The Swell Server (Part-Time) is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Responsibilities

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Salary Range ($14.00/hr)