Role Specific Information
Job Description
About the Role
In this role, you will execute sales floor merchandising, pricing, and recovery, and deliver excellent customer service.
What You’ll Do
- Execute store merchandising standards following merchandise and visual guidelines for product presentation in a timely and accurate manner.
- Remerchandise and replenish the sales floor as necessary based on sell-through and seasonal changes, focusing on customer experience.
- Engage customers by greeting them and offering assistance with products and services.
- Execute pricing activities (e.g., price changes, sign changes, ticketing) accurately and promptly.
- Prevent loss by following all product protection standards.
- Support and collaborate with other associates on merchandising incoming products.
All associate roles at Kohl’s are responsible for:
- Acting with integrity, honesty, and fostering teamwork within an engaged and inclusive culture.
- Exercising good judgment and discernment when making decisions; involving appropriate partners as needed.
- Demonstrating a customer service mindset, anticipating customer needs, and resolving issues satisfactorily.
- Supporting point of sale and customer service departments to deliver quick transactions while creating a compelling customer experience.
- Meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
- Completing multiple tasks within established timeframes.
- Following company policies, procedures, standards, and guidelines.
- Maintaining adherence to safety policies for the safety of all associates and customers.
- Receiving, understanding, and proactively responding to directions from supervisors, managers, and other personnel.
- Performing other responsibilities as assigned.
What Skills You Have
Required
- Excellent customer service skills and ability to multitask with strong attention to detail.
- Verbal/written communication and interpersonal skills.
- No retail experience required.
- Must be 16 years of age or older.
- Flexible availability, including days, nights, weekends, and holidays.
Preferred
- Client-facing retail or service industry experience.
Essential Functions
The requirements listed below are representative of functions you will be required to perform, but additional functions may be assigned. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made for individuals with disabilities, absent undue hardship.
- Perform the responsibilities listed in the “What You’ll Do” section.
- Complete company training programs satisfactorily.
- Comply with dress code requirements.
- Possess basic math, reading skills, legible handwriting, and basic computer operation.
- Operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
- Maintain prompt and regular attendance and meet scheduling requirements as set by the company.
- Perform work in accordance with the Physical Requirements section.
Physical Requirements
- Lift up to 50 lbs frequently and over 50 lbs occasionally with assistance.
- Climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull regularly.
- Stand and walk for the duration of a scheduled shift.
- Visually verify information and inspect merchandise.
- Comply with health and safety standards.