Part-Time Store Lead: Customer Experience & Team Coach

Designer Brands; Eau Claire (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

A retail company is seeking a dedicated part-time Store Lead in Eau Claire, Wisconsin. The candidate will enhance the in-store experience, support team leadership, and ensure a welcoming environment. Responsibilities include customer service, team management, and maintaining store standards. Must be flexible to work nights, weekends, and holidays, with a minimum of 2 years' workforce experience and a high school diploma.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions.
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Maintain the in‑store experience by modeling Customer Experience Leader (CEL) behaviors.
• Respond to customer and associate requests or feedback with urgency.
• Ensure customers have a positive experience by maintaining DSW store standards.
• Complete all tasks related to daily open/close.
• Review daily communication; plan and assign tasks throughout the day.
• Meet metric‑based goals by reviewing, understanding, and clearly communicating daily progress.
• Complete processes related to audits, donations, transfers, mismates, damages.
• Work closely with the store leadership team to understand and follow all policy and procedures.
• Participate in inventory related activities including freight receipt, product placement, markdowns.
• Assist management with omni activities in store including Charge/Send and BOPIS.
• Communicate supply needs to ensure successful operations.
• Ensure a safe environment for both customers and associates.
• Address associate and customer concerns quickly.
• Support team in managing payroll and associate timekeeping activities.
• Provide feedback to the Store Manager on associate performance.
• Recognize associates through company recognition tools.
• Support team by training and coaching associates.
• Perform all other associate duties within store.

Job description

A retail company is seeking a dedicated part-time Store Lead in Eau Claire, Wisconsin. The candidate will enhance the in-store experience, support team leadership, and ensure a welcoming environment. Responsibilities include customer service, team management, and maintaining store standards. Must be flexible to work nights, weekends, and holidays, with a minimum of 2 years' workforce experience and a high school diploma.