Part-Time Software Support Specialist: Solve & Train

DAKCS Software Systems; Ogden (UT); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Engaging work

Great culture

Casual environment

Growth opportunities

Fulfillment fund

Job summary

DAKCS Software Systems in Utah is seeking a part-time Software Support Specialist to join our support team. You will handle incoming calls, diagnose software problems, and resolve issues by reading, writing, and debugging code with SQL and C#.

Excellent communication is essential as you train customers on software functions. The role emphasizes problem-solving, a positive attitude, and willingness to learn within a casual, team-focused culture.

Qualifications

• 1-2 years of technical support or customer service experience.
• Basic knowledge of software development and SQL.
• Ability to read, write, understand, and debug code.

Responsibilities

• Answer incoming calls and diagnose software problems.
• Fix/write code to resolve customer concerns.
• Explain operations and train customers on software functions.
• Record steps taken to resolve issues.
• Collaborate with team on software issues.

Skills

Code reading

Debugging

SQL

C#

Customer service

Communication

Learnability

Tools

SQL

C#

Job description

DAKCS Software Systems in Utah is seeking a part-time Software Support Specialist to join our support team. You will handle incoming calls, diagnose software problems, and resolve issues by reading, writing, and debugging code with SQL and C#.

Excellent communication is essential as you train customers on software functions. The role emphasizes problem-solving, a positive attitude, and willingness to learn within a casual, team-focused culture.