Part Time Shuttle Driver

Westin Waltham; Waltham (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) Savings Plan

Hotel Room Discount

YouDecide discounts

Pet insurance

Job summary

Westin Waltham is seeking a courteous Transportation Associate to ensure efficient guest movement to and from the airport and other hotel locations. You will greet guests, assist with luggage, and provide directions and information about hotel facilities and local attractions.

Responsibilities include safely parking and retrieving vehicles, maintaining a smooth driveway flow, and delivering friendly service to all guests. Prior hotel experience and a clean driving record are preferred.

Qualifications

• Hotel experience preferred.
• Ability to deal with guests patiently and calmly.
• Excellent verbal and written communication skills.
• Strong driving record and safe driving habits.

Responsibilities

• Transport guests to and from airport terminals or designated sites.
• Park and retrieve guest vehicles in a courteous manner.
• Greet guests with a friendly welcome and assist with directions and hotel facilities information.
• Assist with loading/unloading luggage and guiding guests safely.

Skills

Customer service

Patience and diplomacy

Verbal communication

Written communication

Driving

Job description

About UsOnly 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning for hourly associates. Monthly employee appreciation celebrations, family holiday gatherings, incentives for excellent customer service and discounted hotel stay rates. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $18.00 - $18.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewEnsure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.Essential Duties and ResponsibilitiesComprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.Respond immediately to customer inquiries regarding hotel features, services, and assistance. •Provide clear and understandable directions to hotel facilities and nearby attractions.Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.Clearly communicate the features and services of the hotel facilities.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHotel experience preferred.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.Excellent driving record as verified by Motor Vehicle Report.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.