Part-Time Shuttle Driver

Wilderness Hotel and Resort; Sevierville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Wilderness Hotel and Resort in Sevierville, TN seeks a Shuttle Driver to transport guests between properties safely and cheerfully. You will assist guests on and off shuttles, keep vehicles clean, and handle lost & found items with professionalism.

Ideal candidates communicate well, follow policy, maintain a neat appearance, and consistently deliver friendly guest experiences across River Lodge, Stone Hill Lodge, Soaky Mountain Waterpark, Cabins, Villas, and Wyndham locations.

Qualifications

• No prior experience or training required.
• Strong guest service and communication skills.
• Basic understanding of resort policies and procedures.
• Ability to operate shuttle and assist guests.

Responsibilities

• Operates shuttle between properties to pick up and drop off guests.
• Able to assist guests on and off shuttles and communicate with all levels.
• Ensures shuttle is clean and manages lost & found items.
• Responds to front desk requests for guest pickups at multiple locations.
• All other duties as assigned by management.

Skills

Negotiation

Listening

Independence

Punctuality

Professionalism

Grooming

Uniform

Efficiency

Policy knowledge

Positive attitude

Education

No experience required

Job description

SUMMARY:

Ensures guests are Driven between properties in a safe, efficient and cheerful manner. Professional presentation at all times representing the company to our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Operates shuttle between properties to pick up and drop off guests.
• Able to communicate with people of all levels - help guest on and off shuttles, as needed
• Responsible for ensuring shuttle is kept clean and lost & found items are provided to lost & found appropriately.
• Respond to front desk request for all guest pick – up to include, River Lodge, Stone Hill Lodge, Soaky Mountain Waterpark, Cabins, Villas & Wyndham locations.
• All other duties as assigned by management.

EDUCATION and/or EXPERIENCE: Level 1

No prior experience or training

LANGUAGE SKILLS: Level 2

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Level 2

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Level 3

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Tennessee Driver’s License with F Endorsement or ability to obtain one within 30 days
• Ability to be covered by and maintain company insurance

QUALIFICATIONS:

• Requires good negotiation and listening skills
• Ability to act independently with little supervision
• Requires a good understanding of company policies and procedures
• Working knowledge of resort amenities, room designs
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and department policies and standard operating procedures
• Conducts themselves in a professional manner with a positive attitude at all times

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• While performing the duties of this job, the employee is required to:
• Regularly sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear
• Occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell

Lifting Activities:

• While performing the duties of this job, the employee is required to:
• Occasionally lift up to 10 and 25 pounds

Vision Requirements: Distant Vision, Peripheral Vision, Depth Perception

WORK ENVIRONMENT:

• Occasionally exposed to wet or humid conditions (non-weather) and outdoor weather conditions. Occasionally work near moving mechanical parts and in high, precarious places

Noise Levels: Moderate