Part-Time Shipping and Retail Associate

FedEx Group; Monrovia (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

A global logistics provider is seeking a Part-Time Store Associate in Monrovia, CA. This entry-level position involves providing exceptional customer service, assembling packages, and maintaining store operations. Ideal candidates will have strong communication skills and a high school diploma. The role requires standing for long periods and the ability to lift 50 pounds. Pay rates range from $19.70 to $23.17 per hour.

Qualifications

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 50 pounds.
• Ability to communicate effectively with customers, vendors, and other team members.

Responsibilities

• Assemble parcels and prepare goods for shipping.
• Ensure all customer problems are resolved quickly.
• Maintain a safe, clean, and orderly retail store.

Skills

Excellent verbal and written communication skills

Education

High school diploma or equivalent education

Job description

This position generally works 18-25 hours per week.

POSITION SUMMARY:

The Part-Time Store Associate is an entry level, part-time position that will work at FedEx Office’s retail stores. The Part-Time Store Associate is knowledgeable in FedEx Office’s retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer’s need, suggest alternatives and provide solutions. The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

• Follows instructions of supervisor and assist other Team Members in performing limited store functions
• Understands and models the Purple Promise to make every FedEx experience outstanding

Service

• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Adheres to all FedEx Office standards, as outlined in the Team Member Handbook
• All other duties as needed or required of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 50 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency: The compensation range for this role is $19.70 - $23.17/hr.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.