Part-Time Shift Leader

Miniso; Strongsville (OH); On-site; USD 22,041 - 24,796; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering outstanding customer experiences in Strongsville.

The role covers cash handling, opening/closing, merchandising, and participation in promotions, with a focus on maintaining store standards and promoting the loyalty program.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader.
• Strong leadership and customer service skills.
• Familiarity with POS systems and cash handling.
• Ability to train and develop sales associates.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Assist the store manager in training and developing associates on the floor and at the register.
• Support daily operations: replenishment, fronting, store maintenance, cash handling, merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open/close the store, ensure recovery and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adhere to company policies.
• Maintain a professional, energetic attitude aligned with MINISO USA’s commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Customer service

POS systems

Training

Cash handling

Merchandising

Communication

Multitasking

Education

High school diploma or equivalent

Associate degree

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.

• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.

• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.

• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.

• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.

• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.

• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.

• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.

• Process sales transactions accurately and efficiently using point-of-sale systems.

• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $16.00 - USD $18.50 /Hr.