Part-Time Shift Leader

MINISO USA; Strongsville (OH); On-site; USD 22,041 - 24,796; Full time

Job summary

MINISO USA in Strongsville, OH is seeking a Shift Leader to assist the Store Manager with daily operations, coaching associates, and delivering standout customer service. You will help manage cash, merchandising, opening/closing tasks, and promotional events to support store KPIs.

This role emphasizes a positive, energetic environment, loss prevention, and accurate POS handling while ensuring safety standards and a welcoming shopping experience for guests.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of experience as keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates on product knowledge and engagement.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels and implement visual merchandising updates.
• Open and close the store, ensure recovery, cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when necessary to the Store Manager.
• Support Loss Prevention and adherence to company policies.
• Process sales transactions accurately using POS systems and participate in promotions.

Skills

Leadership

Interpersonal skills

Conflict-resolution

Multitasking

Retail operations

Travel between stores

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.

• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.

• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.

• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.

• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.

• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.

• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.

• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.

• Process sales transactions accurately and efficiently using point-of-sale systems.

• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $16.00 - USD $18.50 /Hr.