Part-Time Shift Lead: Sundays Off, Elevate Team & Service

Crumbl - Lanham, Maryland; Lanham (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Crumbl in Lanham, MD is seeking an experienced Shift Manager to assist the General Manager in directing daily store operations, supervise associates, and ensure customer satisfaction in a fast-paced environment.

The ideal candidate will have at least 1 year in restaurant or customer-service management, strong leadership and communication skills, knowledge of food safety, ability to train staff, and a commitment to health and safety standards.

Qualifications

• 1 year of job-related experience in a restaurant or customer service management role
• Demonstrates team management, delegation and issue resolution skills
• Great interpersonal and communication skills
• Knowledge of food handling and safety procedures in the food service industry
• Excellent communication and interpersonal skills
• Strong leadership skills and problem-solving abilities
• Proficient in interviewing, hiring, and training employees
• Serve Safe or equivalent

Responsibilities

• Manage and lead a team of Shift Leads and Bakers
• Conducts and coordinates on-the-job training for new Team members, and ensures all associates receive basic skills training to perform their jobs
• Oversee daily operations of the store, including food preparation, service, and customer satisfaction
• Monitor inventory levels and order supplies as needed
• Consistently and creatively motivates Team Members to maintain our customer service scores
• Provides support, coaching and encouragement necessary to achieve business goals
• Ensures that the restaurant is clean, and all equipment is properly maintained and cleaned
• Assigns work tasks and activities
• Prepares schedules, and ensure all shifts are covered
• Handle customer complaints and resolve issues in a timely manner
• Collaborate with management team to develop and implement strategies for business growth
• Ensure compliance with health and safety regulations

Skills

Restaurant management

Team leadership

Communication skills

Food safety knowledge

Interviewing & training

Serve Safe certification

Job description

Crumbl in Lanham, MD is seeking an experienced Shift Manager to assist the General Manager in directing daily store operations, supervise associates, and ensure customer satisfaction in a fast-paced environment.

The ideal candidate will have at least 1 year in restaurant or customer-service management, strong leadership and communication skills, knowledge of food safety, ability to train staff, and a commitment to health and safety standards.