Part Time Service Team Member

Michaels Stores; Gilroy (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Part Time Service Team Member to deliver exceptional customer service in a vibrant retail environment. In this role, you will assist customers in finding products, ensure a smooth checkout experience, and support various store operations. This position requires a positive attitude and the ability to engage with customers effectively. If you enjoy working in a dynamic setting and are passionate about helping others, this opportunity is perfect for you. Join a team that values inclusion and provides a supportive work environment.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and lift heavy boxes.

Responsibilities

• Help customers shop and locate products in the store.
• Provide a fast and friendly checkout experience.
• Assist with stock unloading and store recovery.

Skills

Customer Service

Retail Experience

Cash Handling

Problem Solving

Education

High School Diploma or Equivalent

Job description

Join to apply for the Part Time Service Team Member role at Michaels Stores

Store - GILROY, CA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities include:

1. Helping customers shop, locate products, and providing solutions
2. Providing a fast and friendly checkout experience; executing cash handling to standards
3. Engaging customers on the benefits of Rewards program and Private Label Credit Cards, and completing enrollments
4. Educating customers on the Voice of Customer (VOC) survey
5. Assisting with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participating in truck unload, stocking, and planogram (POGs) processes
7. Completing merchandise recovery and maintenance, including the return/go back process and store recovery
8. Performing Store In Stock Optimization (SISO) and AD set duties as assigned
9. Supporting shrink and safety programs
10. Adhering to Standard Operating Procedures (SOPs) and company policies to ensure compliance
11. Interacting respectfully with others, maintaining a positive attitude, and promoting the organization’s values
12. Cross-training in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities:

Retail and/or customer service experience preferred.

Physical Requirements and Work Environment:

• Standing for long periods, moving throughout the store, bending, lifting, reaching, and stretching
• Lifting heavy boxes, using ladders for high shelves
• Work includes nights, weekends, early mornings, and outdoor activities

Applicants must be at least 16 years old and meet legal requirements. The pay range is $17.25 - $20.30 per hour.

Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. For assistance, contact Customer Care at 1-800-642-4235.