Part Time Senior Program Specialist - Park Ranger Program

City of Anaheim; Anaheim (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of Anaheim is seeking a Senior Program Specialist to manage its Park Ranger Program. This role involves supervising staff, organizing community events, and ensuring the smooth operation of recreation activities while maintaining high customer service standards. Applicants should have proficiency in Microsoft Office and experience in staff supervision.

Qualifications

• Two years experience supervising staff and volunteers.
• Experience in recreational program administration.
• Knowledge of safety principles and practices.

Responsibilities

• Supervise and evaluate subordinate staff and volunteers.
• Coordinate a variety of recreational programs and events.
• Maintain high level of customer service and professionalism.

Skills

Supervision

Customer Service

Organization

Education

Two years of journey level experience

Tools

Microsoft Office

When to Work

Job description

Description

The City of Anaheim's Community Services Department is seeking a Senior Program Specialist for the Park Ranger Program. Under minimal supervision, this position supports the Park Ranger program with a variety of administrative duties, including but not limited to: ordering supplies, maintaining uniform and equipment inventory, writing and filing reports, reviewing patrol logs, establishing and coordinating a vehicle maintenance schedule, conducting training sessions, assisting with city-wide special events, and scheduling part-time staff using When to Work.

This position averages 30 hours per week, though no minimum number of hours are guaranteed. The schedule can vary and will include Monday through Friday, with nights, weekends, and holiday hours required.

DISTINGUISING CHARACTERISTICS: This is the journey level classification in the Recreation Services series. Incumbents are responsible for program planning, staff supervision and administration for a particular recreational services program or functional area.

Essential Functions

Responsibilities and duties may include, but are not limited to, the following:

• Recruit, train, direct, evaluate, and supervise the work of subordinate staff and volunteers.
• Supervise, coordinate, and evaluate a variety of recreational programs; organize a variety of tasks, track program information, track staff/volunteer hours, prepare reports, and maintain logs, work schedules, delivery routes, and financial records.
• Order and maintain program supplies, equipment, and informational literature; prepare, understand, and interpret written and oral instructions, policies and procedures.
• Assist in the coordination of special events; arrange for staffing of special events booths and deliveries of publicity materials.
• Maintain positive working relationships with co-workers, other departments, and outside agencies; maintain high level of customer service, courtesy, and professionalism for all public contacts; communicate effectively with the public and with co-workers; establish cooperative working relationships.
• Provide program information to the public over the telephone, at the front counter, as well as through the mail and e-mail; respond to citizen's requests and complaints; follow up and provide solutions to citizen problems.
  
  

The following functions are typical for this classification. The incumbent may not perform all the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Responsibilities and duties my included but are not limited to, the following:

• Prepare community center calendars for scheduling of the proposed upcoming session of recreation classes.
• Enter course and instructor information into Department's program and facility software system; reserve facilities and process registrations as needed; cancel courses in CLASS and notify patrons and community center staff of course cancellations; process refunds and Anaheim Community Foundation scholarship applications.
• Create advertising contact and mailing list for newspapers, cable, radio, internet; coordinate marketing information and send out regularly scheduled new release packets; create fliers, forms, letters, activity guide copy, and write press releases.
• Recruit and conduct orientations for new instructors; supervise and coordinate annual instructor evaluation process; prepare instructor payments and miscellaneous reports.
• Provide information, referral, and assessments; coordinate emergency assistance, and senior wheels transportation program; assist with special events and fundraisers; develop and distribute program publicity; serve as liaison to community committees.
• Serve as a liaison between the City and cable company in updating Channel 3 Slides; assist in the maintenance and updating of the Division's website.
• Assist in producing fundraising materials such as letters, lists, proposals, and brochures; assist in the management of fundraising records; contact prospects by phone or written correspondence to seek donations.
• Perform related duties and responsibilities as required.
  
  

Qualifications

Experience: Two (2) years journey level experience related to the recreational program to which assigned, including supervision of employees and volunteers.

Knowledge Of

• Principles of employee and volunteer supervision and training; principles, practices, and service delivery needs related to the program area(s) to which assigned.
• Procedures for overseeing; planning, implementing, and maintaining a variety of recreation and leisure activities and programs; recreational, cultural, age-specific, and social needs of the community.
• Applicable Federal, State, and local laws, regulations, codes, and guidelines related to the program area and facilities to which assigned.
• Recreation site management and oversight.
• Safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods; applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
• Principles and practices of basic public relations techniques.
• Principles and procedures of record keeping, cash handling, and report preparation.
• Business arithmetic and statistical techniques.
• Modern office practices, methods, computer equipment and computer applications.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contact with the public.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff.
  
  

Ability To

• Plan, oversee, implement, and coordinate assigned recreation program operations and activities, as well as staff, contractors, and volunteers.
• Plan and prepare recreation activities, reports, and other related program materials.
• Monitor program budget revenue and expenditures.
• Understand the organization and operation of recreation programs and facilities necessary to assume assigned responsibilities.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Work independently while supervising facilities and user groups.
• Understand, interpret, and apply facility use policies and procedures.
• Provide courteous assistance to facility patrons.
• Lift and move tables and chairs and arranging facilities for community events and/or meetings.
• Handle rescues, medical emergencies and injuries in a calm and effective manner, including providing basic first aid and adult and/or child cardiopulmonary resuscitation (CPR).
• Maintain facilities and equipment in a clean, safe, and secure manner.
• Operate the Department's program registration and facility software system.
• Operate modern office equipment including computer equipment and software programs.
• Maintain accurate logs, records, and written records of work performed.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
  
  

License/Certification Required: Possession of a valid California Driver's License by date of appointment.

Note: Possession of a current (less than two years) tuberculosis clearance slip by date of appointment. Fingerprinting at the time of hire is a state-mandated requirement for all employees having direct contact with minors.

Supplemental Information

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION

Applications will be accepted until Tuesday, June 10, 2025 at 5:00 P.M. Applicants are encouraged to apply early. Applications will not be accepted after this deadline.

The selection process will consist of a minimum of skills examination and oral interview.

The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from competition. Stating "see resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

Equal Opportunity Employer

RETIREMENT – Anaheim employees become members of the California Public Employees’ Retirement System (CalPERS).

Employees hired prior to or after January 1, 2013, who are an existing CALPERS member or a member of an agency with reciprocity with the City of Anaheim, will be enrolled in the 2.7% @ 55 CalPERS retirement benefit formula. Employees’ contribute 4.75% on a pre-tax basis for this enhanced retirement benefit.

Employees hired after January 1, 2013, who have never been a CALPERS member, or is a member of a retirement system (CalPERS or reciprocal) but has a break in service longer than six (6) months, will be enrolled in the 2% @ 62 CALPERS benefit formula. Employees contribute 6.75% of the normal benefit costs for this retirement benefit.

Members are eligible for a pension at retirement with five or more years of full – time equivalent service and age 55.

DEFERRED COMPENSATION PLAN (457): The City of Anaheim enrolls part–time 20-Hour employees in a Deferred Compensation Plan (457). Employees contribute 7.5% of their earnings (before taxes).

Part time 30-hour and 20-hour Employees hired after March 31, 1986 pay 1.45% contribution towards the Medicare Plan. The City does not participate in Social Security.

01

Are you available to work year-round Monday through Friday, from 7:30 a.m. to 6:30 p.m.?

• Yes
• No
  
  

02

If you answered NO to the question above, please indicate your availability. If you answered YES, please write N/A.

03

This position may require you to work evening and weekend hours, and possibly holidays. Do you understand this requirement?

• Yes
• No
  
  

04

Select your experience supervising staff and/or volunteers.

• 16+ months paid experience supervising staff and/or volunteers.
• 12-16 months paid experience supervising staff and/or volunteers.
• Less than 12 months supervising staff and/or volunteers.
• 12-16 months of volunteer experience supervising staff and/or volunteers.
• Less than 12 months of volunteer experience supervising staff and/or volunteers.
• None, I have not supervised staff and/or volunteers.
  
  

05

Please describe in detail your experience supervising staff and/or volunteers.

06

Please identify your experience in customer service.

• More than twelve (12) months.
• Between six (6) months and twelve (12) months.
• Less than six (6) months.
  
  

07

Please describe in detail your experience in customer service.

08

How many years of administrative support experience do you possess?

• No experience
• Less than two (2) years
• Three (3) to five (5) years
• Five (5) years or more
  
  

09

Do you have any experience with scheduling software such as When to Work?

• Yes
• No
  
  

10

If you answered YES, please describe in detail your experience with scheduling software.

11

Which of the following best describes your level of proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)?

• No experience
• Intermediate
• Proficient
• Advanced
  
  

12

Do you possess a valid California driver's license?

• Yes
• No – I am eligible to obtain by date of hire.
• No – I am not eligible to obtain a California driver's license.
  
  

13

This position requires the ability to lift or move up to 50 pounds, as well as active participation in program activities with the ability to walk, run, and bend. Do you understand this requirement?

• Yes
• No
  
  

14

I understand that incumbents of this position require a current (less than two years) tuberculosis clearance slip by the date of appointment and that, as a continued requirement for employment in the position, incumbents will have to renew their clearance every four (4) years [ two (2) if a chest X-ray is required].

• Yes
• No
• Required Question