Part Time Sales Team Leader - Woodlake Crossing, San Antonio, TX

James Avery Artisan Jewelry; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in artisan jewelry seeks a Retail Store Leadership Team member for their Woodlake Crossing location in San Antonio, TX. This role involves supervising associates, ensuring exceptional customer service, and participating in inventory processes. Candidates should have a high school diploma and retail experience, with a focus on leadership and training.

Qualifications

• 1-year retail or customer service experience preferred.
• Previous supervisory experience is a plus.

Responsibilities

• Assists Store Management with in-store supervision and directing personnel.
• Provides leadership and training to associates in guest service and sales.
• Monitors associates' guest service levels and provides feedback.

Skills

Customer service

Leadership

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

JOB SUMMARY

Assists Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Displays the highest level of customer service in all areas. This position will function as a front line member of the Retail Store Leadership Team at our Woodlake Crossing location in San Antonio, TX.

Responsibilities

1. Greets and assists guests in selection and purchase of merchandise.
2. Resolves guest issues effectively.
3. Keeps supervisor informed of product, guest, and/or personnel issues.
4. Monitors and approves guest's returns in accordance with retail policies.
5. Monitors associates guest service levels; provides feedback as needed.
6. Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
7. Prepares and reviews supply orders from the JAC warehouse, and prepares orders for other items through the applicable purchasing channels.
8. Performs leadership responsibilities for store opening and closing duties.
9. Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales. Coordinates regular associate training and/or seasonal associate training. Delegates assignments to Associates.
10. Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines. Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures. Notifies the appropriate retail and corporate personnel when inventory issues are discovered.
11. Participates and assists in conducting regularly scheduled store meetings.
12. Implements plans to effectively participate in company special events and/or promotions.
13. Develops and conducts team building activities.
14. Monitors product trends and changes in retail and communicates to District Manager.

Product Care

• Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultrasonic unit, small tools, and related chemicals to complete in-store services. Able to train staff to operate all service area equipment and small tools.
• Ensures product care services meet/exceed operational standards.

Visual Merchandising

• Perform staging, setup, maintenance, and replacement of display items using the visual merchandising guide parameters.
• Assist store management in maintaining company standards for overall store presentation.

Additional Duties

• Process employee purchases in the absence of Store Manager or Assistant Manager or Co-Manager.
• Ensure company security procedures are followed to protect assets.
• Review/create employee schedules in the absence of Store Manager or Assistant Manager or Co-Manager, ensuring schedules follow operational and budgetary guidelines and meet customer service levels.
• Demonstrate strong communication skills, attention to detail, and organizational skills.
• Multitask effectively in a fast-paced environment.
• Follow all safety regulations, participate in safety training, and report unsafe conditions.
• Adhere to all company policies including attendance, harassment, and electronic communication guidelines.

Other Responsibilities

• Lead in the absence of other leadership team members.
• Build and maintain effective relationships with internal and external stakeholders.
• Collaborate with teams to foster positive working relationships and trust.
• Assist in other areas as assigned by supervisor.

Qualifications

• High school diploma or equivalent; 1-year retail or customer service experience preferred; previous supervisory experience is a plus.
• Pass a background check and drug screening as per company standards.

Equal Opportunity Employer. For more information, review the Know Your Rights notice from the Department of Labor.