Part Time Sales Team Leader - Alamo Quarry Market, San Antonio, TX

James Avery Craftsman, Inc.; San Antonio (TX); On-site; USD 25,000 - 45,000; Part time

Job summary

An established industry player is seeking a dedicated part-time Retail Associate to join their vibrant team at the Alamo Quarry Market location in San Antonio. This role is pivotal in enhancing customer experiences, providing leadership to associates, and ensuring the store operates smoothly. The ideal candidate will possess strong communication and multitasking skills, demonstrating a commitment to exceptional customer service. If you are passionate about retail and enjoy working in a dynamic environment, this opportunity offers a chance to thrive in a supportive atmosphere while contributing to a well-respected brand.

Qualifications

• High school degree or equivalent required with 1+ years in retail or customer service.
• Supervisory experience preferred.

Responsibilities

• Assist Store Management with supervision and customer service.
• Provide leadership and training to associates.
• Monitor guest service levels and resolve issues.

Skills

Customer Service

Leadership

Communication Skills

Multitasking

Organizational Skills

Education

High School Degree or Equivalent

Tools

Service Equipment

Job description

Job Category: Retail/Sales

Requisition Number: PARTT006460

Posted: January 31, 2025

Position Type: Part-Time

Locations

Showing 1 location

Description

JOB SUMMARY
Assists Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Displays the highest level of customer service in all areas. This position will function as a front line member of the Retail Store Leadership Team at our Alamo Quarry Market location in San Antonio, TX.

WHAT YOU WILL BE DOING:

• Greets and assists guests in selection and purchase of merchandise.
• Resolves guest issues effectively.
• Keeps supervisor informed of product, guest, and/or personnel issues.
• Monitors and approves guest’s returns in accordance with retail policies.
• Monitors associates guest service levels; provides feedback as needed.
• Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry.
• Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales. Coordinates regular associate training and/or seasonal associate training. Delegates assignments to Associates.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines. Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures. Notify the appropriate retail and corporate when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team building activities.
• Monitors product trends and changes in retail and communicates to District Manager.

Product Care:

• Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services. Able to train staff to operate all service area equipment and small tools.
• Ensures product care services meet/exceed operational standards.

Visual Merchandising:

• Perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters.
• Assists store management in maintaining company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager or Co-Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager or Co-Manager.
• Approves store schedules ensuring schedule follows operational and budgetary guidelines, and ensures customer service levels are met if needed.
• Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
• Must be able to multitask in a fast-paced environment.
• Observe all safety regulations; participate in all safety training; report all unsafe conditions to the appropriate company personnel.
• Adhere to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines.
• The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at James Avery Jewelry.

OTHER DUTIES:

• Assume lead role in absence of other leadership team members.
• Builds and maintains effective relationships with internal and external stakeholders.
• Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assist in other areas as assigned by supervisor.

WHAT YOU WILL NEED:

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience. Previous supervisory experience is preferred.
• Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning.