Part Time Sales Lead - Lehigh Valley Mall

Build-A-Bear Workshop - Canada; Whitehall (Lehigh County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Sales Lead who will act as both a Bear Builder and Floor Leader, ensuring exceptional guest service and driving sales goals. The role involves engaging with guests, fostering a positive environment, and supporting team operations. Ideal candidates will possess strong decision-making skills and a commitment to team success.

Qualifications

• High school diploma or GED equivalent required.
• Build-A-Bear store associate experience preferred.

Responsibilities

• Provide exceptional guest service and assist in creating personalized furry friends.
• Guide and support a team to ensure smooth store operations.

Skills

Guest Service

Team Commitment

Decision-Making

Initiative

Education

High School Diploma or GED

Associate’s Degree in Business

Job description

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities:

• Bear Builder Role:

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience

• Actively engage with guests, demonstrating genuine enthusiasm for our brand
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
• Strong team commitment; be dependable, engaged, and helpful
• Floor Leader on Duty Role:
• Be a role model to others in providing exceptional guest service to ensure a memorable experience
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
• Model Experience First behaviors
• Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations

Required Qualifications:

• High school diploma or GED equivalent

P referred Qualifications:

• Build-A-Bear store associate experience
• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success:

• Thrives in an Experience First environment
• Connects with others to inspire results
• Enjoys meeting and interacting with new people
• Possesses a “How can I help” attitude
• Strong desire to develop, train, and support others’ success
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Thrives in a dynamic and changing environment
• Able to remain calm when faced with challenging circumstances

Working Environment:

• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Lift > 25 pounds

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making, judgment, and execution
• Ability to create an Experience First culture for guests and associates
• Achievement of assigned goals
• Consistent execution of operational standards
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.