Part Time Sales Lead - Independence Mall

Build-A-Bear Workshop; Wilmington (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Build-A-Bear Workshop in Wilmington, NC is seeking a Sales Lead with Floor Leader on Duty responsibilities. The role alternates between leading a team during designated shifts and performing Bear Builder duties to deliver outstanding guest experiences.

You will drive guest service excellence, work toward store sales goals, and model Experience First behaviors while remaining flexible across a retail schedule. 15–25 hours weekly, part‑time.

Qualifications

• High school diploma or GED equivalent.
• Availability to work 15-25 hours per week.
• Build-A-Bear store associate experience preferred.
• Associate’s (or higher) degree in business, management, or related field preferred.

Responsibilities

• Be a role model by delivering exceptional Guest service during Floor Leader on Duty shifts.
• Guide and direct a team to meet store sales goals and ensure smooth operations.
• Model Experience First behaviors and provide feedback to management.
• Maintain Bear Builder duties when not Floor Leader on Duty, delivering a warm guest experience.

Skills

Guest service

Team leadership

Communication

Customer engagement

Education

High school diploma or GED

Associate’s degree in business/management or related field

Job description

Posting Details

• Posted on November 4, 2026

Locations

Wilmington, NC 28403, USA

• Retail Store Locations
• Part-Time
• Requisition #: PARTT010832

Description

The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Floor Leader on Duty on designated shifts. During those times, the Sales Lead will provide direction to Bear Builders, modeling Experience First® behaviors with a focus on achieving the store sales goals. When not designated as the Floor Leader on Duty, the Sales Lead functions as a Bear Builder.

Responsibilities:

Floor Leader on Duty Role:

• Be a role model to others in providing exceptional Guest service to ensure a memorable experience
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
• Model Experience First behaviors
• Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing

Bear Builder Role:

• Provide exceptional Guest service by Actively engage with Guests, using the Experience First Make Behaviors
• Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests
• Display strong team commitment, being dependable, engaged, and helpful

Required Qualifications:

• High school diploma or GED equivalent
• Availability to work 15-25 hours per week

Preferred Qualifications:

• Build-A-Bear store associate experience
• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success:

• Thrives in an Experience First environment
• Connects with and inspires others to achieve results
• Enjoys meeting and interacting with new people
• Possesses a “How can I help” attitude
• Strong desire to develop, train, and support others’ success
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Thrives in a dynamic and changing environment
• Able to remain calm when faced with challenging circumstances

Working Environment:

• Ability to work a flexible retail schedule, including days, evenings, weekends and holidays
• Ability to sit, stand, and move around for duration of shift
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Lift > 25 pounds

Your performance will be measured by your ability to support the achievement of store financial goals and compliance with company policies, procedures, and standards which include but are not limited to the following:

Your Performance Will Be Measured On:

• Decision-making, judgment, and execution
• Ability to create an Experience First culture for Guests and associates
• Achievement of assigned goals
• Consistent execution of operational standards
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the associate to perform, as may be deemed appropriate.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.