Part Time Sales Lead - Southern Park Mall

Build-A-Bear Workshop, Inc.; Youngstown (OH); On-site; USD 17,000 - 28,000; Part time

Job summary

The Build-A-Bear Workshop, Inc. Southern Park Mall location is seeking a Part Time Sales Lead who will act as a Floor Leader on Duty and as a Bear Builder when not designated. You will guide a team, model guest-first service, and help achieve store sales goals.

The role requires a high school diploma or GED, availability for 15–25 hours per week, and a strong customer service mindset. Experience in retail is a plus; you will work a flexible schedule in a mall environment.

Qualifications

• High school diploma or GED required.
• Availability to work 15–25 hours per week.
• Associate’s degree in business/related field preferred.

Responsibilities

• Serve as Floor Leader on Duty during designated shifts.
• Provide direction to Bear Builders and ensure guest-focused service.
• Lead a team to achieve store sales goals and maintain brand standards.
• Deliver exceptional guest service and uphold store operations.

Skills

Guest service

Team leadership

Experience First

Education

High school diploma or GED

Associate’s degree (preferred)

Job description

Part Time Sales Lead - Southern Park Mall

Job Category: Retail Store Locations

Requisition Number: PARTT010794

• Posted : October 23, 2026
• Part-Time

Locations

Showing 1 location

Description

The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Floor Leader on Duty on designated shifts. During those times, the Sales Lead will provide direction to Bear Builders, modeling Experience First® behaviors with a focus on achieving the store sales goals. When not designated as the Floor Leader on Duty, the Sales Lead functions as a Bear Builder.

Responsibilities:

Floor Leader on Duty Role:

• Be a role model to others in providing exceptional Guest service to ensure a memorable experience
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
• Model Experience First behaviors
• Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing

Bear Builder Role:

• Provide exceptional Guest service by Actively engage with Guests, using the Experience First Make Behaviors
• Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests
• Display strong team commitment, being dependable, engaged, and helpful

Required Qualifications:

• High school diploma or GED equivalent
• Availability to work 15-25 hours per week

Preferred Qualifications:

• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success:

• Thrives in an Experience First environment
• Connects with and inspires others to achieve results
• Enjoys meeting and interacting with new people
• Possesses a “How can I help” attitude
• Strong desire to develop, train, and support others’ success
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Thrives in a dynamic and changing environment
• Able to remain calm when faced with challenging circumstances
• Ability to work a flexible retail schedule, including days, evenings, weekends and holidays
• Ability to sit, stand, and move around for duration of shift
• Work environments include indoor/outdoor malls, strip centers, and other retail locations

Your Performance Will Be Measured On:

Your performance will be measured by your ability to support the achievement of store financial goals and compliance with company policies, procedures, and standards which include but are not limited to the following:

• Decision-making, judgment, and execution
• Ability to create an Experience First culture for Guests and associates
• Achievement of assigned goals
• Consistent execution of operational standards

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the associate to perform, as may be deemed appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.