Part Time Sales Associate - South Hills Village

Build-A-Bear Workshop; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Job summary

Build-A-Bear Workshop Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests to create a unique and memorable experience.

In this role, you will provide exceptional guest service, help guests create personalized furry friends, and ensure they leave with a smile. This is an on-site retail position that values teamwork, reliability, and a genuine enthusiasm for the brand.

Qualifications

• High school diploma or GED required.
• Preferred: Associate’s degree in business or related field.
• Excellent guest service and communication skills.

Responsibilities

• Provide exceptional guest service by helping guests create personalized bears.
• Engage with guests and demonstrate enthusiasm for the brand.
• Create warm, inclusive atmosphere and ensure guest satisfaction.
• Uphold brand standards and deliver a cohesive guest experience.
• Be dependable, engaged, and helpful as a team member.

Skills

Customer service

Interpersonal skills

Reliability

Calm under pressure

People orientation

Education

High school diploma or GED

Associate’s degree in business

Job description

Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests, to create a unique and memorable experience.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
• Actively engage with guests demonstrating genuine enthusiasm for our brand
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
• Strong team commitment; be dependable, engaged, and helpful

Required Qualifications

• High school diploma or GED equivalent

Preferred Qualifications

• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits For Success

• Possesses a “How Can I Help” attitude
• Enjoys meeting and interacting with new people
• Dependable and flexible
• Models personal and professional integrity
• Naturally warm and fun-loving
• Ability to remain calm under challenging circumstances

Working Environment

• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Lift > 25 pounds

Your Performance Will Be Measured On

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.

• Decision-making, judgment, and execution
• Ability to create an Experience First culture for guests and associates
• Achievement of assigned goals
• Consistent execution of operational standards
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.