Part Time Sales Associate - Shops at Mission Viejo

Build-A-Bear Workshop - Canada; Mission Viejo (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic Bear Builder associates to create memorable experiences for guests. In this dynamic role, you will engage with customers, assisting them in crafting their personalized furry friends while ensuring a warm and inclusive atmosphere. Your commitment to exceptional service and operational excellence will be key to fostering positive interactions and ensuring every guest leaves satisfied. This vibrant retail environment offers a chance to connect with new people and make a difference in their experience. If you are dependable, enjoy teamwork, and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• High school diploma or GED is required; an associate's degree is preferred.
• Strong commitment to teamwork and customer engagement.

Responsibilities

• Provide exceptional guest service and assist in creating personalized furry friends.
• Create a warm atmosphere and engage positively with guests.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Education

High School Diploma or GED

Associate's Degree in Business or Management

Job description

Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests to create a unique and memorable experience.

Responsibilities:

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Required Qualifications:

• High school diploma or GED equivalent.

Preferred Qualifications:

• Associate’s (or higher) degree in business, management, or a related field.

Behavioral Traits for Success:

• Possesses a “How Can I Help” attitude.
• Enjoys meeting and interacting with new people.
• Dependable and flexible.
• Models personal and professional integrity.
• Naturally warm and fun-loving.
• Ability to remain calm under challenging circumstances.

Working Environment:

• Active retail store leadership requires the ability to sit, stand, and move around for the duration of the shift.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Ability to lift over 25 pounds.

Your Performance Will Be Measured On:

• Decision-making, judgment, and execution.
• Ability to create an Experience First culture for guests and associates.
• Achievement of assigned goals.
• Consistent execution of operational standards.
• Stakeholder feedback.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

Pay range: $17.33-$17.58/Hour.