Part Time Sales Associate - Natick Mall

Build-A-Bear Workshop - Canada; Natick (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking fun and team-oriented individuals to join their retail team. As a Bear Builder associate, you will engage with guests to create memorable experiences by assisting them in crafting personalized furry friends. This role emphasizes exceptional guest service, teamwork, and a positive atmosphere, ensuring every visitor leaves with a smile. If you enjoy meeting new people and thrive in a dynamic retail environment, this opportunity is perfect for you. Join a company that values creativity and fun, and be part of a team that celebrates individuality and joy in every interaction.

Qualifications

• High school diploma or GED required; associate’s degree preferred.
• Strong commitment to teamwork and guest engagement.

Responsibilities

• Provide exceptional guest service by assisting in creating personalized furry friends.
• Create a warm atmosphere for guests, ensuring satisfaction.

Skills

Guest Service

Teamwork

Communication

Problem Solving

Education

High School Diploma or GED

Associate’s Degree in Business or Management

Job description

Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests, to create a unique and memorable experience.

Responsibilities:

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Required Qualifications:

• High school diploma or GED equivalent.

Preferred Qualifications:

• Associate’s (or higher) degree in business, management, or a related field.

Behavioral Traits for Success:

• Possesses a “How Can I Help” attitude.
• Enjoys meeting and interacting with new people.
• Dependable and flexible.
• Models personal and professional integrity.
• Naturally warm and fun-loving.
• Ability to remain calm under challenging circumstances.

Working Environment:

• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift > 25 pounds.

Your Performance Will Be Measured On:

• Decision-making, judgment, and execution.
• Ability to create an Experience First culture for guests and associates.
• Achievement of assigned goals.
• Consistent execution of operational standards.
• Stakeholder feedback.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.