Part Time Sales Associate - Holyoke Mall at Ingelside

Build-A-Bear Workshop; Holyoke (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks fun and team-oriented Bear Builder associates to create memorable experiences for guests. In this engaging role, you will assist guests in crafting their personalized furry friends while ensuring a warm and inclusive atmosphere. Your commitment to exceptional guest service, along with your ability to engage positively with others, will be key to fostering a delightful experience. If you are dependable, flexible, and enjoy interacting with people, this role offers a fantastic opportunity to be part of a vibrant team in a dynamic retail environment.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Strong customer service skills and a team-oriented mindset.

Responsibilities

• Provide exceptional guest service and create personalized experiences.
• Engage with guests enthusiastically and uphold brand standards.

Skills

Customer Service

Teamwork

Enthusiasm

Integrity

Education

High School Diploma or GED

Associate's Degree in Business or Management

Job description

Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests to create a unique and memorable experience.

Responsibilities:

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Required Qualifications:

• High school diploma or GED equivalent.

Preferred Qualifications:

• Associate’s (or higher) degree in business, management, or a related field.

Behavioral Traits for Success:

• Possesses a “How Can I Help” attitude.
• Enjoys meeting and interacting with new people.
• Dependable and flexible.
• Models personal and professional integrity.
• Naturally warm and fun-loving.
• Ability to remain calm under challenging circumstances.

Working Environment:

• Active retail store leadership requires the ability to sit, stand, and move around for the duration of the shift.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Lift > 25 pounds.

Your Performance Will Be Measured On:

• Decision-making, judgment, and execution.
• Ability to create an Experience First culture for guests and associates.
• Achievement of assigned goals.
• Consistent execution of operational standards.
• Stakeholder feedback.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.