Part-Time Room Attendant

AFP Management Corp; City of Albany (NY); On-site; USD 33,000 - 34,000; Full time

Job summary

Hilton in the Albany area is seeking a Room Attendant to maintain clean guestrooms and provide attentive, courteous service to guests. You will thoroughly clean rooms, restock supplies, and report maintenance issues to the Housekeeping Supervisor.

The role requires a High School diploma or equivalent, the ability to stand for long hours, and the flexibility to work varied shifts. Candidate should be committed to Hilton standards and guest satisfaction, with good communication and teamwork skills.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Remove trash and dirty linen from guestrooms and hallways.
• Restock housekeeping supplies and carts for the next day.
• Report missing items and maintenance issues to supervisors.
• Maintain a warm and friendly demeanor with guests and colleagues.

Skills

Communication

Multitasking

Guest service

Attention to detail

Teamwork

Education

High School diploma or equivalent

Job description

Job Summary

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Qualifications

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance DoubleTree by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Embassy Suites by Hilton Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Always maintain a warm and friendly demeanor.

Duties & Functions

Fundamental Requirements

• Employees must always be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.Handle items for "Lost and Found" according to the standards.
• Ensure overall guest satisfaction.

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pay rate: $24.10 per hour