Part-Time Retail Sales Lead — Premium Lifestyle Brand

Johnnie-O; Tysons (VA); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Casual dress policy

Career growth

Family-oriented environment

Job summary

Johnnie-O is seeking a Retail Sales Lead to work 10-15 hours per week to deliver an exceptional customer experience and build lasting relationships. You will help create a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

The role supports a fast-paced store, with duties including greeting customers, recommending products, and maintaining a clean, organized shop floor. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.
• Ability to open and close the store, when necessary, when the store manager and assistant store manager are absent.

Skills

Retail experience

Customer service

Interpersonal skills

Job description

Johnnie-O is seeking a Retail Sales Lead to work 10-15 hours per week to deliver an exceptional customer experience and build lasting relationships. You will help create a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

The role supports a fast-paced store, with duties including greeting customers, recommending products, and maintaining a clean, organized shop floor. Flexibility for evenings, weekends, and holidays is required.