Part-Time Retail Sales Associate

Parallel; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discount

401k enrollment

Pet Insurance

Tuition Reimbursement Programs

Full medical / vision / dental (full‑t

Job summary

Surterra Wellness, a leading cannabis retailer under the Parallel umbrella, seeks a Retail Sales Associate at the Jacksonville location. You will serve customers and patients with expert cannabis recommendations, manage orders, and uphold privacy and compliance standards in a fast-paced store environment.

Ideal candidates bring strong communication, multitasking, and organization skills, plus willingness to work evenings and weekends.

Qualifications

• Experience in retail or a role with customer service is required.
• Flexibility to work evenings, weekends, and holidays is necessary.
• Must be able to operate computer and office equipment daily.
• Excellent communication and organizational skills are essential.
• Ability to resolve difficult situations professionally and promptly.
• HIPAA awareness and privacy considerations are important in this role.

Responsibilities

• Model best-in-class service that exceeds customer expectations and builds long-term rapport using established customer service models.
• Provide customers with expert cannabis recommendations discussing goals, product effects, dosing, and administration.
• Enter and maintain patient records and orders.
• Receive and complete orders using POS systems.
• Maintain accurate records in line with state and local regulations and HIPAA standards.
• Maintain store cleanliness on a daily basis.

Skills

Customer service

Flexible schedule

Attention to detail

Communication skills

Multitasking

Time management

Cannabis industry experience

Education

High School Diploma or equivalent

Valid Government-Issued Photo ID

Tools

Microsoft Office Suite

Job description

Worksite Location: 537 Park St, Suite A, Jacksonville, FL 32204

Schedule Requirements: Evenings and weekend availability required.

Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.

IN A NUTSHELL…

Retail Sales Associates take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.

This role is with Surterra Wellness, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

What You Will Be Doing

• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
• Appropriately escalating customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain the cleanliness of the store on a daily basis.

Required

EXPERIENCE AND SKILLS YOU'LL BRING

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• 1 year in Retail or a related industry where customer service is critical
• Constantly operating a computer and other office machinery
• Strong attention to detail and ability to multitask and manage time effectively
• Excellent communication and organizational skills
• Ability to manage difficult situations and resolve in a timely and professional manner
• Microsoft Office Suite proficient level

Preferred

• Experience in the Cannabis industry

Physical Requirements

• Must be able to remain in a stationary position for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift

YOU WILL BE SUCCESSFUL IF YOU…

• Are self-motivated; micro-managing isn't fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the "traditional" solution isn't the best

NETA(MA) & SURTERRA WELLNESS (FL) MARKET DRIVING ROLES ONLY

• Must be able to remain in a seated position inside the vehicle for extended periods
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
• Comfortable working in a fast-paced retail environment
• Ability to bend in repetitive motion

What You Get

• Employee discount
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• 401k enrollment
• Pet Insurance
• Tuition Reimbursement Programs
• Consistent, reliable benefits; full medical / vision / dental (full time only)

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values –

Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.