Part-Time Retail Keyholder: Guest Experience

Express; Santa Clara, Northern (CA, KY); Hybrid; USD 26,000 - 34,000; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

401(k) with Company match

Learn & Earn incentive program

YouDecide voluntary benefits

Job summary

Express is seeking a Part-Time Retail Sales Associate Keyholder in Santa Clara, CA. The role involves opening/closing procedures, assisting customers, and driving loyalty programs. Requires high school or equivalent and 0–2 years' retail experience.

Responsibilities include operating registers, maintaining a safe store environment, and delivering a superior customer experience. Pay ranges from $18.70 to $25.00 per hour with benefits and part-time scheduling considerations.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 0-2 of relevant job experience - minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Open and close procedures including balancing registers and deposits
• Performs overrides at checkout as needed
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom
• Follows company policies and procedures to ensure safety
• Assists with product launch changes according to SOP
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing wait time
• Positively resolves customer issues and escalates when needed
• Drives credit and loyalty member programs by explaining benefits
• Other essential functions as directed by supervisor

Skills

Retail experience

Customer service

Communication skills

Teamwork

Education

High School or Equivalent

Tools

iPad

POS / Registers

Job description

Express is seeking a Part-Time Retail Sales Associate Keyholder in Santa Clara, CA. The role involves opening/closing procedures, assisting customers, and driving loyalty programs. Requires high school or equivalent and 0–2 years' retail experience.

Responsibilities include operating registers, maintaining a safe store environment, and delivering a superior customer experience. Pay ranges from $18.70 to $25.00 per hour with benefits and part-time scheduling considerations.