Part-Time Retail Ambassador for NYC Cultural Shop

Friends of the High Line; New York (NY); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Paid Time off

Discounts Citi Bike Membership

Discounts with Vendor at the High Line

Free entrance to Whitney Museum

Contribution in a 403(b) retirement</

Employee Assistance Program

Job summary

Friends of the High Line is seeking dynamic Store Associates for its flagship retail store in Manhattan. The High Line Shop blends commerce, culture, and community to support park programming and operations.

You will drive sales, deliver exceptional customer service, and assist with e-commerce fulfillment in a vibrant, mission-aligned environment. The role is part-time, onsite in New York City, with weekend and extended-hours flexibility for events.

Qualifications

• Previous experience in a retail or hospitality role.
• Ability to work in a fast-paced environment.
• Strong communication, problem solving, and conflict resolution skills.
• Warm, engaging presence with hospitality and customer service focus.
• Team player with passion for arts, design, sustainability, and culture.
• Ability to engage diverse audiences.

Responsibilities

• Deliver and maintain an extraordinary customer experience.
• Implement strategies to drive traffic, maximize sales, and achieve store performance targets.
• Ensure the store is impeccably maintained and organized, following visual merchandising standards and brand guidelines.
• Create a warm, inclusive, and informative retail environment reflecting the High Line’s audience.
• Contribute to a positive team culture rooted in hospitality and enthusiasm for the High Line.
• Maintain knowledge of products, retail partnerships, and the High Line’s programming.
• Resolve customer concerns with professionalism and escalate when needed.
• Assist with e-commerce fulfillment including inventory management and processing shipments.

Skills

Retail experience

Customer service

Communication

Team player

Attention to detail

Job description

Friends of the High Line is seeking dynamic Store Associates for its flagship retail store in Manhattan. The High Line Shop blends commerce, culture, and community to support park programming and operations.

You will drive sales, deliver exceptional customer service, and assist with e-commerce fulfillment in a vibrant, mission-aligned environment. The role is part-time, onsite in New York City, with weekend and extended-hours flexibility for events.