Part Time Resident Experience Specialist

Balfour Beatty Communities; Richardson (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Balfour Beatty Communities is seeking a Resident Experience Specialist to enhance living experiences for residents, coordinate campus programming, and support leasing activities under the Community Management team.

You will lead resident events, assist with communications, and ensure service requests are tracked and resolved. The role emphasizes exceptional customer service, proactive issue resolution, and strong collaboration with maintenance and management staff in Richardson, TX.

Qualifications

• High School Diploma or GED required.
• Strong customer service, organizational, and communication skills.
• Ability to manage multiple assignments and work independently.
• Professionalism and problem-solving abilities.
• Must have an active and valid driver’s license.

Responsibilities

• Encourage resident retention and strengthen community life through events.
• Coordinate and participate in resident programming as determined by CM/ACM.
• Develop a monthly community newsletter.
• Attend functions, council meetings, and staff meetings.
• Serve as On-Duty RES, provide after-hours on-call service.
• Perform rounds at specified times to ensure community safety.
• Provide superior customer service and appropriate resident referrals.
• Communicate with residents via in-person, phone, mail, and digital channels.
• Assist with leasing efforts: tours, paperwork, marketing, and scheduling.
• Support outreach marketing and housing fairs, orientations, etc.
• Maintain resident and prospect files; conduct regular inspections.
• Record and communicate service requests to maintenance; follow up on calls.
• Participate in turn operations by performing minor maintenance repairs.

Skills

Strong customer service skills

Ability to manage multiple assignments

Self-starter with motivation

Work independently

Excellent interpersonal skills

Strong team player

Effective communication

Organizational skills

Leadership skills

Education

High School Diploma or GED

Job description

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

About the role

The Resident Experience Specialist will work under the supervisor of the Community Management team and with the Student Population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program.

What you'll be doing

• Encourage resident retention and strengthening community life through our resident experience program, which includes assisting with planning and participation in resident events
• Under the direction of the Resident Experience Coordinator, help coordinate and/or participate resident programming as determined by CM/ACM
• Contribute to the development of a monthly community newsletter
• Attend floor/building/community functions, resident council meetings/activities, and staff meetings run by Community Management staff.
• Serve as the On-Duty RES
  • Provide on-call after hour service for residents outside of normal office hours.
  • Perform rounds at 8PM and 10PM (Sun-Wed)
  • Perform rounds at 9PM, 11PM, and 1AM (Thu-Sat)
• Provide superior customer service.
• Provide appropriate referrals to residents in need.
• Communicate effectively with residents both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
• Assist with activities relating to leasing efforts as needed: conducting site tours, preparing and organizing leasing paperwork, assisting with marketing efforts, and scheduling appointments
• Assist Community Management staff with outreach marketing as necessary, to include visiting local businesses, participating in housing fairs and orientations, etc.
• Communicate effectively with prospects both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)
• Provides administrative support to office staff as needed.
• With the oversight of the community management staff, ensures current resident and prospect files are properly maintained.
• Under the direct supervision of facility management staff, conduct regular community inspections and tours, to ensure community appearance is acceptable based on company guidelines.
• Report incidents in a timely manner.
• Under the supervision of the Maintenance staff, ensure that models and market ready units are inspected.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.
• Follow-up on service calls.
• Participate during turn operations by performing minor maintenance repairs

Who we're looking for

• High School Diploma or GED required
• Strong customer service skills
• Ability to manage multiple assignments
• Must be a self-starter with a high level of motivation
• Ability to work independently
• Professional approach, proven good judgment, and creative problem solving
• Excellent interpersonal skills with a positive attitude
• Strong team player
• Effective Communication and Organizational Skills
• Leadership skills
• Must have an active and valid driver’s license

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.